Summary
Overview
Work History
Education
Skills
Timeline
Generic

Marley Henderson

Coos Bay,OR

Summary

Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication. Driven Front Desk Agent highly skilled in managing reservations, telephone calls and customer inquiries. Poised and professional with total commitment to guest satisfaction. Well-versed in mitigating customer dissatisfaction with prompt service and diplomatic communication. Friendly and courteous Front Desk Agent with [Number] years of experience serving in [Type] hotels. Consistently delivers first-rate service in fast-paced professional environments. Skilled at fostering positive relationships with guests and promoting customer loyalty. Energetic hospitality professional with can-do attitude and strong desire to work with public. Over [Number] years experience as Front Desk Agent in high-traffic environment. Dynamic and flexible employee with unparalleled multitasking and team leadership capabilities. Seasoned Hospitality professional competent in keeping guest needs balanced with business targets. Highly organized in handling administrative functions, leading teams and coordinating facility services. Smooth and efficient multitasker and planner. Energetic Front Desk Assistant with experience helping guests with check-in and travel tasks. Talented in planning outings for guests, providing needed resources and creating enjoyable visits. Reliable Intern studying [Area of study] seeks an internship opportunity to expand skills and gain valuable real-world experience.

Overview

1
1
year of professional experience

Work History

Front Desk Guest Service Agent

The Mill Casino
North Bend, OR
07.2021 - 01.2022
  • Used internal software to process reservations, check-ins and check-outs.
  • Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
  • Acquired in-depth knowledge of surrounding area to offer guests with information about dining options, entertainment and shopping activities.
  • Confirmed relevant guest information and payment methods to prevent fraud.
  • Oversaw fast-paced front desk operations and guests' needs at busy facility.
  • Took reservations over phone, in person and via computer for guests and provided confirmation information.
  • Issued room keys to guests upon check-in and answered questions regarding proper use.
  • Responded swiftly to room requests and other inquiries made via establishment website, email or phone.
  • Answered multi-line phone system and greeted callers enthusiastically.
  • Educated guests on hotel security features and instructed on important information regarding safety processes and procedures.
  • Retrieved mail, packages and documents on behalf of guests, promptly verifying receipt and arranging for pickup or transmittal.
  • Collected room deposits, fees and payments.
  • Assisted guests by furnishing information and directions to casino, gift shop and dining areas.

Caregiver

Ocean Ridge Assisted Living
Coos Bay, Oregon
02.2021 - 07.2021
  • Helped clients manage money, pay bills and shop for groceries or personal items.
  • Monitored client vital signs, administered medications and tracked behaviors to keep healthcare supervisor well-informed.
  • Planned healthy meals, purchased ingredients and cooked meals to provide adequate nutrition for client wellbeing.
  • Cleaned house, ran errands, managed laundry and completed weekly grocery shopping.
  • Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
  • Helped patients care for themselves by teaching proper, safe use of ambulation assistive devices such as canes or walkers.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Changed dressings, bandages and binders to maintain proper healing and sanitary measures.
  • Engaged patients in meaningful conversation, socialization and activity while providing personal care assistance.
  • Maintained frequent supervision of residents unable to call for assistance.
  • Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.

Education

High School Diploma -

Destinations Academy
Coos Bay, OR
06.2020

Skills

  • Room Key Issuance
  • Escort Instructions
  • Invoicing and Billing
  • Customer Service
  • Common Area Maintenance
  • Account Balancing
  • Restaurant Reservations
  • Data Gathering
  • Payment Collection
  • Decision Making
  • Room Assignment
  • Records Management
  • Relationship Establishment

Timeline

Front Desk Guest Service Agent

The Mill Casino
07.2021 - 01.2022

Caregiver

Ocean Ridge Assisted Living
02.2021 - 07.2021

High School Diploma -

Destinations Academy
Marley Henderson