Marley Portuondo
Florida Cracker Cook Shack
Brooksville,FL
3
years of professional experience
Adaptable professional skilled in customer service and team collaboration. Experienced in managing high-pressure environments and training staff, aiming to contribute to improved guest experiences and operational success.
Work History
Host
9 Months- Assisted in training new hosts on customer service protocols.
- Handled guest inquiries and complaints with professionalism and empathy.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
Food Service Worker
3 Years- Assisted in inventory management, monitoring stock levels, and reporting shortages promptly.
- Trained new staff on food preparation techniques and safety protocols to ensure compliance with health standards.
- Provided exceptional customer service by addressing inquiries and resolving complaints promptly and effectively.
- Coordinated with kitchen staff to optimize workflow, reducing wait times for food orders during busy shifts.
- Greeted customers at counter to fulfill requests and answer questions.
Education
High School Diploma
Bachelor of Science - Nursing
Skills
Customer service
Team collaboration
Multitasking proficiency
Effective time management
Timeline
Host
Florida Cracker Kitchen
12.2025 - CurrentRead More
Food Service Worker
Florida Cracker Cook Shack
09.2023 - CurrentRead More
Hernando High School
High School Diploma
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Pasco-Hernando State College
Bachelor of Science from Nursing
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