Marley Sands
Lawson,MO
Summary
Dynamic professional with a proven track record at The Elms Hotel and Spa, recognized for enhancing customer satisfaction through exceptional service and efficient payment processing. Expertise in POS systems complemented by strong organizational skills and effective time management strategies. Demonstrated ability to foster positive customer relations in fast-paced environments, contributing to operational efficiency.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Bartender Assistant
The Elms Hotel and Spa
Excelsior Springs, MO
05.2024 - Current
- Greeted customers and provided friendly service.
- Assisted in the preparation of cocktails and other drinks according to recipes.
- Stocked shelves with liquor, beer, wine, and other beverage items.
- Maintained cleanliness of bar area, including wiping down counters and tables.
- Replenished garnishes, juices, syrups, olives, ice bins. as needed.
- Followed proper safety procedures when handling glassware and sharp objects such as knives for fruit cutting or opening bottles of beer and wine.
- Provided customer service by taking orders from patrons at the bar or via wait staff requests from dining areas.
- Processed payments for purchases using cash registers or POS systems.
- Adhered to local laws regarding sale of alcoholic beverages to customers over 21 years old.
- Resolved customer complaints quickly and efficiently in a courteous manner.
- Performed daily opening and closing duties according to established procedures.
- Attended training sessions on new product launches or promotional activities.
- Took food and drinks to bar and table customers.
- Used POS system to ring up customers and open and close tabs.
Cashier
Lowe's
Liberty, MO
06.2023 - 01.2024
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Handled multiple payment methods securely, minimizing discrepancies, and potential losses.
- Prevented loss by vigilantly monitoring potential theft or fraud situations in-store.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
Sandwich Artist
Subway
Lawson, MO
04.2021 - 08.2022
- Enhanced customer satisfaction by providing exceptional service and well-crafted sandwiches.
- Maintained a clean and organized workspace, adhering to strict sanitation standards.
- Operated the cash register with accuracy, ensuring proper handling of transactions.
- Collaborated with team members to maintain a smooth workflow during busy hours.
- Increased speed of service through effective multitasking and time management skills.
- Demonstrated flexibility by covering shifts when needed, ensuring consistent staffing levels for optimal operation.
- Promoted hygiene practices within the team by consistently following food safety guidelines and regulations.
- Prioritized excellent communication skills to understand customer preferences accurately while minimizing errors in orders.
- Kept workplace clean and organized in line with restaurant policies.
- Greeted guests, promoted specials, and took orders.
- Upheld high standards of customer service at all times to enhance client loyalty and satisfaction.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Accurately operated cash register to process customer payments.
Education
Bachelor of Science - Biology: Pre-dental, Pre-med, Pre-vet (Area 6)
University of Central Missouri
Warrensburg, MO05.2026
High School Diploma -
Lawson High School
Lawson, MO05.2022
Skills
- Customer Assistance
- Payment Processing
- Returns processing
- Product Recommendations
- Cash Handling
- POS Systems
- Customer Service
- Time management skills
- Organizational abilities
- Fast-Paced Environment
Certification
- StateFoodSafety Food Handlers License (Issued Jul 21, 2024).
- ServSafe Alcohol Training (Issued Jul 22, 2024).
Timeline
Bartender Assistant
The Elms Hotel and Spa
05.2024 - Current
Cashier
Lowe's
06.2023 - 01.2024
Sandwich Artist
Subway
04.2021 - 08.2022
- StateFoodSafety Food Handlers License (Issued Jul 21, 2024).
- ServSafe Alcohol Training (Issued Jul 22, 2024).
Bachelor of Science - Biology: Pre-dental, Pre-med, Pre-vet (Area 6)
University of Central Missouri
High School Diploma -
Lawson High School
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