Marlhene Cortes
Supervisor/Preschool Leas Teacher
Redmond,WA
Summary
Accomplished Supervisor focused on meeting customer expectations and achieving company goals. Drives success by directing high-producing teams while developing lasting employee rapport. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level patient service specialist 2 position. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals, ready to help team achieve company goals.
Overview
16
16
years of professional experience
1
1
Language
Work History
Supervisor/Lead Preschool Teacher
Sundance Preschool And Daycare
Bellevue, WA
09.2007 - Current
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Achieved results by working with staff to meet established targets.
- Maintained compliance with company policies, objectives, and communication goals.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Monitored workflow to improve employee time management and increase productivity.
- Evaluated employee performance and coached and trained to improve weak areas.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Solicited customer feedback to identify and improve on areas of weakness.
- Boosted team performance by developing customer service training materials and conducting service training.
- Developed and updated tracking spreadsheets for process monitoring and reporting.
Education
GED -
Bellevue College
Bellevue, WASkills
Priority management
Financial Management
Strategic planning
Staff Management
Team Building
Training and mentoring
Problem-Solving
Critical Thinking
Timeline
Supervisor/Lead Preschool Teacher
Sundance Preschool And Daycare
09.2007 - Current
GED -
Bellevue College