Marli Kemp
Midlothian,TX
Summary
Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues. Outgoing and friendly Barista with excellent interpersonal communication strengths. Solid experience processing payments, handling food and meeting customer demands with diligent and well-organized mentality. Certified in safe food handling. Experienced retail team member adept at picking the best quality items to meet shopper needs. Knowledgeable about substitution policies and payment procedures. Good organizational and time management abilities. Versatile team member offering over 2.5 years of experience handling tasks smoothly and efficiently. Adapts well to changing processes, programs and team requirements. Eager to contribute to growing company.
Overview
4
4
years of professional experience
Work History
Barista
White Rhino Coffee
2022.04 - Current
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained regular and consistent attendance and punctuality.
Online Grocery Associate
Walmart
2020.06 - 2022.11
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Reviews orders prior to pick up for accuracy and purchase-by dates.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Helped customers locate products and checked store system for merchandise at other sites.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Tracked substitutions and informed customers of changes.
- Loaded and unloaded orders at customer's homes or locations.
- Bins and picks merchandise using inventory management system, correcting discrepancies to improve overall accuracy.
- Greeted clients entering store to provide welcoming environment and friendly customer service.
Education
No Degree - Nursing/Kinesiology
University of Texas At Tyler
Tyler, TX05.2025
Bachelor of Science - Exercise Science
The University of Texas At Arlington
Arlington, TX05.2025
High School Diploma -
Midlothian Highschool
Midlothian, TX05.2021
Skills
- Table Bussing
- Beverage Preparation
- Foam Art
- Cash Handling
- Food Preparation
- Up-Selling
- POS Systems
- Espresso Machine Operation
- Opening and Closing Duties
- Coffee Expertise
- Menu Memorization
- Ordering Procedures
- Food Running
- Loss prevention
- Complaint resolution
- Attention to detail
- Quality control
- Flexible scheduling
- Customer engagement
- Customer service excellence
- Order accuracy
- Food safety awareness
- Problem-solving abilities
- Upselling strategies
- Brand representation
Timeline
Barista
White Rhino Coffee
2022.04 - Current
Online Grocery Associate
Walmart
2020.06 - 2022.11
No Degree - Nursing/Kinesiology
University of Texas At Tyler
Bachelor of Science - Exercise Science
The University of Texas At Arlington
High School Diploma -
Midlothian Highschool
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