Marlie Merz
New Bern,NC
Summary
Professional hospitality worker prepared for this role. Experience in delivering exceptional guest service, ensuring customer satisfaction, and maintaining clean and organized environment. Strong focus on team collaboration, reliability, and adaptability to changing needs. Skilled in communication, problem-solving, and multitasking, with friendly and approachable demeanor.
Overview
5
5
years of professional experience
Work History
Wait Staff Member
The Silos Restaurant
Oriental, NC
05.2021 - Current
- Maintained cleanliness in dining area, contributing to a pleasant atmosphere for customers.
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Demonstrated excellent multitasking abilities by managing multiple tables simultaneously without sacrificing quality of service.
- Enhanced customer satisfaction by providing attentive service and efficiently addressing concerns.
- Collaborated with kitchen staff to ensure accurate order preparation and timely delivery of dishes to guests.
- Assisted in training new waitstaff members, fostering a team-oriented work environment.
- Set up dining room to promote welcoming environment and meet or exceed hospitality and service standards.
- Handled phone inquiries for reservations and takeout, ensuring accuracy and efficiency.
Pet Sitter
Family Friends And Neighbors
New Bern, NC
01.2021 - Current
- Prepared food and water following instructions from pet owners.
- Gave animals proper attention to promote secure environment in owner's absence.
- Communicated professionally with pet owners via phone, email, and text.
- Built trust with clients by consistently demonstrating reliability, punctuality, and attention to detail in all aspects of pet care provision.
- Conducted regular home visits to check on pets while owners were away, providing peace of mind through routine updates.
- Developed strong relationships with clients, leading to repeat business and recommendations from satisfied customers.
- Delivered exceptional customer service by responding promptly to inquiries, addressing concerns, and resolving issues quickly.
Babysitter
Family Friends And Neighbors
New Bern, NC
12.2019 - 05.2021
- Played games, worked on puzzles, and read books to young children.
- Communicated positively with children and guardians.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Prepared healthy, age-appropriate snacks and meals.
- Assisted with meal preparation, light housekeeping and laundry to support family with additional chores.
- Handled conflicts between siblings effectively using conflict resolution techniques resulting in a more peaceful household.
Education
Associate of Arts -
Craven Community College
New Bern, NC05-2026
High School Diploma -
Pamlico County High School
Bayboro, NC06-2023
Skills
- Strong multitasking
- Organization skills
- Time management
- Telephone skills
Timeline
Wait Staff Member
The Silos Restaurant
05.2021 - Current
Pet Sitter
Family Friends And Neighbors
01.2021 - Current
Babysitter
Family Friends And Neighbors
12.2019 - 05.2021
Associate of Arts -
Craven Community College
High School Diploma -
Pamlico County High School