Versatile Administrative professional well-versed in healthcare practices, compliance standards and operations. Excellent problem-solver and clear communicator with positive and upbeat personality. Advanced abilities in Epic.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Emergency Department Registrar
Providence Healdsburg Hospital
Healdsburg, CA
04.2023 - Current
Maintained strict confidentiality of sensitive patient information in compliance with HIPAA regulations.
Developed strong rapport with diverse populations, utilizing excellent interpersonal skills when interacting with patients from various cultural backgrounds.
Expedited the admissions process, efficiently registering patients and collecting pertinent medical history details.
Provided compassionate support to distressed patients and families, addressing their concerns while maintaining a professional demeanor throughout the registration process.
Ensured accurate medical records, diligently verifying insurance information and patient demographics.
Managed high-volume workloads effectively, consistently meeting or exceeding departmental performance metrics for speed and accuracy.
Reduced wait times for patients through effective communication and coordination with medical staff.
Improved patient registration accuracy by implementing thorough data verification processes.
Provided essential administrative support for clinical staff by maintaining well-organized documentation systems.
Worked with the Epic System
Caregiver Recruiter
TheKey
Santa Rosa, CA
11.2021 - Current
Explained job duties, compensation and benefits to potential candidates.
Met with hiring managers to identify talent needs and determine criteria for filling vacancies.
Kept current on hiring trends and recommended solutions to improve recruiting processes.
Compiled data from personnel records and prepared reports on candidate performance and qualifications.
Ensured adherence and compliance to U.S. EEO regulations and all employment legislation.
Facilitated job application processes for qualified candidates.
Reviewed employment applications, candidate backgrounds, skills, compensation needs and other qualifications.
Managed candidate activity within Applicant Tracking System (ATS).
Bail Bond Agent
All Pro Bail Bonds
Santa Rosa, CA
10.2019 - 11.2021
Secured bonds for defendants by processing payments.
Performed background and credit checks on defendants to assess ability to repay bail bonds.
Paid bonds and submitted documents to court allowing defendants to be released from jail.
Received and posted payments to loan accounts.
Answered all calls in a matter of 3 rings to assist with customer questions and concerns.
Juggled multiple projects and tasks to ensure high quality and timely delivery.
Insurance Agent
Acceptance Insurance
Santa Rosa, CA
11.2018 - 04.2020
Analyzed customer needs and provided best options, upselling products and services.
Skillfully and patiently explained coverage options to potential policyholders, answering any questions or concerns.
Engaged customers and provided high level of service by carefully explaining details about documents.
Generated new leads and identified potential clients by using successful direct marketing strategies.
Developed insurance cross-selling opportunities in partnership with such as auto finance companies dealerships etc.
Maintained pleasant and cordial attitude at all times, even when issues arose.
Supported customers with individualized support and broad knowledge of company products to bring targeted services to individuals with varying needs.
Exceeded team goals by partnering with staff to share and implement best practices.
Education
High School Diploma -
Piner High School
Santa Rosa, CA
Skills
Adaptability under pressure
Medical Documentation
Compassionate patient care
Triage prioritization
Teamwork and Collaboration
Customer Service
Attention to Detail
Multitasking
HIPAA Compliance
Computer Proficiency
Certification
Licensed by the state of California to be a Bail Agent - 2019
Licensed by the state of California for Property & Casualty - 2018
Languages
Spanish
Native or Bilingual
Timeline
Emergency Department Registrar
Providence Healdsburg Hospital
04.2023 - Current
Caregiver Recruiter
TheKey
11.2021 - Current
Bail Bond Agent
All Pro Bail Bonds
10.2019 - 11.2021
Insurance Agent
Acceptance Insurance
11.2018 - 04.2020
Licensed by the state of California to be a Bail Agent - 2019
Licensed by the state of California for Property & Casualty - 2018
High School Diploma -
Piner High School
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