Summary
Overview
Work History
Education
Skills
Timeline
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Elizabeth Green

Warren,MI

Summary

Dynamic professional with a proven track record in fast-paced environments, showcasing exceptional attention to detail and adaptability under pressure. At R1 RCM, significantly enhanced patient care coordination and confidentiality compliance. Expert in accuracy and fast keyboard skills, adept at driving results and improving service delivery. Skilled in language proficiency, ensuring effective communication across diverse teams.

Overview

38
38
years of professional experience

Work History

Emergency Department Registrar

R1 RCM
Madison Heights, Michigan
05.2006 - 01.2025
  • Interviewed patients to complete case histories and intake forms.
  • Adhered to HIPAA requirements to safeguard patient confidentiality.
  • Coordinated with other departments to ensure timely patient care.
  • Performed administrative duties such as scheduling appointments, answering phones, and filing documents.
  • Maintained accurate medical records for patients in the department.
  • Transmitted medical records and other correspondence by mail, e-mail, or fax.
  • Participated in quality improvement initiatives related to Emergency Department services.
  • Routed laboratory or diagnostic results to appropriate staff.
  • Greeted patients, determined purpose of visit and directed to appropriate staff.
  • Communicated with patients with compassion while keeping medical information private.
  • Conducted orientation programs for new personnel in the department.
  • Arranged hospital admissions for patients as required.
  • Answered telephones and directed calls to appropriate medical or administrative staff.
  • Completed relevant insurance and other claim forms.
  • Confirmed patient demographics, collected copays and verified insurance.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Worked with cross-functional teams to achieve goals.

Docent

Detroit Zoological Society
Royal Oak, Michigan
05.1987 - 12.2007
  • Escorted individuals and groups on cruises, sightseeing tours and through points of interest.
  • Delivered guided tours, presenting scripted information and answering questions.
  • Entertained visitors and tourists with various props and signs to maximize engagement.
  • Worked closely with curators to develop interpretive materials for upcoming exhibitions.
  • Greeted and assisted customers with booking reservations and answering additional questions, both in person and over phone.

Owner, Manager

Mail Boxes Etc
Shelby Township, Michigan
03.1991 - 08.1999
  • Resolved customer complaints in a timely manner while maintaining a positive attitude.
  • Forecasted customer demand to set prices or credit terms for goods or services.
  • Negotiated with vendors to gain optimal pricing on products resulting in substantial increase in profit margin.
  • Employed and managed vendors by negotiating deliverables, cost and expected quality.
  • Promoted business on social media platforms to maximize brand identity and generate revenue.
  • Managed inventory levels, restocking shelves as needed.
  • Increased business by developing new marketing and promotional strategies.

Education

Associate of Applied Science - Metallurgical Engineering

Macomb Community College
Warren, MI
05-1980

Skills

  • accuracy
  • fast keyboard skills
  • attention to detail
  • punctuality
  • Adaptability under pressure
  • Language proficiency

Timeline

Emergency Department Registrar

R1 RCM
05.2006 - 01.2025

Owner, Manager

Mail Boxes Etc
03.1991 - 08.1999

Docent

Detroit Zoological Society
05.1987 - 12.2007

Associate of Applied Science - Metallurgical Engineering

Macomb Community College

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Elizabeth Green