Gabriela Dominguez
El Paso,TX
Overview
18
18
years of professional experience
1
1
Certification
Work History
Emergency Department Registrar
HCA Healthcare Inc.
10.2023 - Current
- Welcome each patient promptly utilizing virtual registration assistant
- Engage with patients to thoroughly obtain demographic data and insurance specifics.
- Ensure all medical insurance coverage.
- Escalate registration or coverage issues as necessary.
- ensure professional presence through appearance and communication.
- Exhibit exceptional customer service skills.
- Ensure patient charts are completed and accurate.
- Assess and gather patient liability amounts as necessary.
- Secure required signatures for treatments or obtain verbal consent regarding privacy notices and financial responsibility
- Address patient inquiries and clarify hospital policies effectively.
- Streamline patient chart processing via virtual workflow in fast-paced emergency department environment.
- Interact professionally with patient families and clinical staff.
- Facilitate communication with emergency staff by supplying information as needed and transmitting relevant documents.
- Uphold adherence to HIPAA, EMTALA, and hospital regulations.
Certified Health Unit Coordinator
El Paso Children's Hospital
08.2019 - 07.2022
- General clerical and receptionist duties.
- Delivered high-quality administrative and customer service to sustain patient and work flows.
- Track patient admission and discharges.
- Updated board and tele-track floor census.
- Organize and prepare charts for incoming admission.
- Admit, discharge and transfer patients in computer system.
- Prepare cellphones and assignments sheets for next shift.
- Verify PCP's for all incoming patients.
- Organized, file and maintain documents into charts.
- Night phone operator, answer multi-lines and direct callers to requested personnel and departments.
- Answered telephone calls to offer Hospital information, answer questions, and direct calls to staff.
- Welcome and track patient visitors.
- Order unit supplies or equipment for medical staff and patient care needs.
- Respond to patient call-lights and expedited appropriate follow-through.
- Maintenance clean and safe environment.
- Communicated with medical staff, physicians and other units to convey important information and facilitate smooth unit operations.
- Prepare transfer medical records for Hospital or Specialty Facility.
- Retrieved faxes and file documents to patient charts to assist clinical staff.
- Interview visitors to complete screening forms.
- Alert staff of emergency information and general announcements using PA system.
- Utilized paging technology within organization to connect quickly with key people.
- Prepared detailed census unit report.
- Print label's and verify information.
- inventory control.
- Organize medical forms.
- Performed various administrative tasks by filing, copying and faxing documents.
- Entered work orders into computer system for appropriate departments regarding maintenance issues and biomed needs.
- Maintained patient record log book.
Intern- Health Unit Coordinator
University Medical Center of El Paso
05.2019 - 06.2019
- General clerical duties
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Greet and Assist's Visitor's
- Prepare Admission Charts for Mother and Baby
- Strip charts once patient has been discharge
- Record patient chart into Medical Records form after admission or discharge
- Complete Book of Life information
- Communicate with Medical staff
- Complete Newborn Screening Test (PKU) form
- Prepare assignment sheet for nurse manager for next shift
- Operated multi-line telephone, take messages, transfer calls
- Answer patient call-lights
- Assembled and maintained patient medical records and other documents related to patient care.
Front Desk Medical Receptionist
Allegiance Staffing/University Medical Center
11.2015 - 03.2017
- Greet patients upon arrival to the front desk.
- Respond to patient inquiries regarding physicians and clinic services.
- Managed multi-line phone system and pleasantly greeted patients.
- Coordinated patient scheduling, check-in, check-out.
- Answered telephone calls to offer clinic information, answer questions, and direct calls to staff.
- Request medical records.
- Schedule and re-schedule appointments for financial assistance
- Collect and compiled data information from patient's such as Insurances and identification.
- Fax, copy, scan file's.
- Provided empathetic patient care by providing information.
- Organized paperwork such as charts and reports for office and patient needs.
- Transcribed phone messages and relayed to appropriate personnel.
- Placed new supply orders, managed inventory and restocked clerical spaces.
Medical Record Assistant-Medical Receptionist
Roberto Canales M.D
02.2014 - 05.2015
- Greeted incoming patient's
- Completed clerical duties and tasks for clinic administration.
- Checked patient insurance, demographic, and health history to keep information current.
- Verified insurance coverage and eligibility for medical services prior to visit or scheduling appointments.
- Managed multi-line phone system and pleasantly greeted patients.
- Provided empathetic patient care by providing information.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Confirmed appointments
- Organized paperwork such as charts and reports for office and patient needs.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Maintained current and accurate medical records for patients.
- Completed patient referrals to other medical specialists.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Performed various administrative tasks by filing, copying and faxing documents.
- Obtained payments from patients at check-out.
- Communicate with other Hospital's or medical facilities to request medical records.
- Retrieve and filing and re-file of paper patient records
- Assists in the processing of walk-in request of Release of Information
- Assisted in preparation of medical records to release to other medical facilities requesting for patient history and information.
- Maintained patient records systems by archiving, and indexing important documents and files.
- Printed and photocopied documents to provide patients with copies of medical records.
- Reviewed charts and flagged incomplete or inaccurate information.
- Input data into computer programs and filing systems.
- Scanned and uploaded medical records into electronic medical records system.
- Sorted and distributed incoming and outgoing medical records.
- Tracked and monitored requests for medical records release.
- Communicated effectively with staff, patients, and insurance companies by email and telephone.
- Verified accuracy of patient information in medical records.
Medical Records File Clerk
Allegiance Staffing/Las Palmas Medical Center
09.2011 - 12.2011
- Organized file area
- Retrieve and filing and re-file of paper patient records
- Reconciling medical records from ancillary departments.
- Request and returns paper records from off-site storage.
- Pulled patient charts for physicians to review.
Legal File Clerk
El Paso City Attorney's-WFSURG
06.2010 - 08.2010
- Managed administrative duties such as filing documents, scheduling meetings and tracking case statuses.
- Sorted and classified documents into appropriate filing systems.
- Maintained physical and computer-based filing systems.
- Located and retrieved requested documents.
- Managed sensitive or confidential files with attention to data security and storage policies.
- Restored old files and archived completed files for future reference.
- Prepared new files.
- Compiled, sorted and filed high volume of documents.
- Cleaned up files regularly by removing outdated information for archival or disposal.
- Created reports, correspondence and spreadsheets with Microsoft Office programs.
- Tracked file removals and coordinated on-time returns.
Medical Receptionist
Desert Imaging
01.2008 - 03.2010
- Greet and interacted with patients.
- Helped patients complete necessary medical forms and documentation.
- Register patients for there radiology exam.
- Collect insurances and Identification to update patient information.
- Schedule appointments for radiology exams.
- Collect payments
- Verified insurance coverage , get pre-authorizations for exams.
- Confirm or re-schedule appointments one day prior,
- Answered telephone calls to provide information ,and direct calls to correct department.
- Fax, copy, scan, file.
- Maintained accurate patient records for proper tracking of patient history and treatment.
- Organized paperwork such as charts and reports for office and patient needs.
- Kept waiting room area neat and organized.
- Provided instructions to patient's for certain exams, such as CT's, MRI's with contrast.
- Reviewed physicians' orders to determine medical imaging needs.
- Communicated with other medical clinics.
- Order and organized office supplies.
Education
Certificate - Health Unit Coordination
El Paso Community College
El Paso, TX06-2019
Certificate - Medical Records & Health Information Specialist
Southwest Career Institute
El Paso, TX02-2008
High School Diploma -
El Paso High School
El Paso, TX06-2005
Skills
- Computer literacy
- Skilled in using data entry tools
- Strong verbal communication
- Efficient patient record management
- Proficient in medical terminology
- Adaptable to change
- Fluent in two languages
- Organizational skills
- Effective multitasking
- Patient information system upkeep
Certification
Health Unit Coordinator
Languages
Spanish
Native or Bilingual
Timeline
Emergency Department Registrar
HCA Healthcare Inc.
10.2023 - Current
Certified Health Unit Coordinator
El Paso Children's Hospital
08.2019 - 07.2022
Intern- Health Unit Coordinator
University Medical Center of El Paso
05.2019 - 06.2019
Front Desk Medical Receptionist
Allegiance Staffing/University Medical Center
11.2015 - 03.2017
Medical Record Assistant-Medical Receptionist
Roberto Canales M.D
02.2014 - 05.2015
Medical Records File Clerk
Allegiance Staffing/Las Palmas Medical Center
09.2011 - 12.2011
Legal File Clerk
El Paso City Attorney's-WFSURG
06.2010 - 08.2010
Medical Receptionist
Desert Imaging
01.2008 - 03.2010
High School Diploma -
El Paso High School
Certificate - Health Unit Coordination
El Paso Community College
Certificate - Medical Records & Health Information Specialist
Southwest Career Institute