Ashley Moore
Rutland,VT
Summary
Compassionate and dedicated team player with strong organizational skills and the ability to handle multiple projects simultaneously with a high degree of accuracy. Well known for their positive demeanor and versatility in the workplace, as well as the ability to resolve conflict and identify hindrances to productivity. With a proven history of role advancement and professionalism this candidate is committed to providing exceptional customer service in any given position.
Overview
6
6
years of professional experience
Work History
Emergency Department Registrar
Rutland Regional Medical Center
01.2021 - Current
- Manages and deescalates continuously large patient/visitor queues while reducing wait times through effective communication and coordination with medical staff.
- Accurately and discreetly gathers patient demographic information, reconciling any discrepancies in medical record documentation.
- Provides compassionate support to distressed patients and families, addressing their concerns while maintaining a professional demeanor.
- Reviews peer work in facilitation of hospital admission process, occasionally taking on "charge role."
- Achieved a 98% insurance verification accuracy rate in situations where, frequently, limited information is available and investigation is necessary
COVID-19 Vaccination Data Entry & Scheduler
Rutland Regional Medical Center
02.2021 - 06.2021
- Greeted patients for initial appointments, provided instruction and assistance, and scheduled appointments for follow up vaccinations within a controlled time frame.
- Facilitated timely reporting by promptly entering sensitive patient data into designated state vaccination data systems.
- Efficiently handled high volumes of data entry tasks.
- Took on additional roles/tasks as delegated by leadership
- Using Microsoft Office applications, created a more efficient and organized document used to streamline new patient intake, as well as a detailed training guide used by peers
COVID-19 Test Registrar
Rutland Regional Medical Center
01.2021 - 03.2021
- Contributed to increased testing capacity by managing high volumes of daily registrations.
- Kept up-to-date on evolving public health guidelines, ensuring accurate information was provided to patients at all times.
- Expedited registration process by pre-screening patients over phone calls or online platforms before scheduled appointments.
- Facilitated smooth handoffs between registration and testing teams, ensuring a seamless patient experience from start to finish.
- Studied and researched various medical terms as well as software and coding systems.
Salon Receptionist, Apprentice, and Makeup Artist
Blush Salon And Beauty Lounge
07.2017 - 08.2020
- Contributed to the salon''s positive reputation by delivering exceptional customer service, resulting in numerous word-of-mouth referrals, and most notably, securing a $10,000 business development investment.
- Streamlined salon operations for increased efficiency by assisting stylists when needed, cleaning and sanitizing work areas and implements in accordance with state infection control procedures, and taking on additional administrative tasks such as managing product inventory and creating payroll reports
- Increased sales revenue by promoting salon products and services through comprehensive knowledge and recommendations catered to the client's need and preference.
- Maintained a professional and confidential work environment while providing one on one cosmetic services.
Education
High School Diploma -
Rutland High School
Rutland06.2016
Skills
- Conflict resolution
- Adaptability under pressure
- Insurance Verification
- Data Entry
- Patient Scheduling
- POS System Operation
- Marketing
- Attention to detail
- Multitasking abilities
- Team collaboration
Hobbies
Drawing, Painting, Photography, & Reading
Timeline
COVID-19 Vaccination Data Entry & Scheduler
Rutland Regional Medical Center
02.2021 - 06.2021
Emergency Department Registrar
Rutland Regional Medical Center
01.2021 - Current
COVID-19 Test Registrar
Rutland Regional Medical Center
01.2021 - 03.2021
Salon Receptionist, Apprentice, and Makeup Artist
Blush Salon And Beauty Lounge
07.2017 - 08.2020
High School Diploma -
Rutland High School