Marlina Tuuaga Banks
Anchorage,AK
Summary
Meticulous ramp agent, housekeeping and warehouse associate with expertise in customer engagement and safety compliance. Demonstrated success in efficient cargo handling, inventory management, and shipment coordination ensuring timely operations and strict adherence to safety protocols. Dynamic professional with expertise in customer engagement housekeeping and warehouse organization. Committed to optimizing operations and ensuring safety compliance during loading and unloading processes. Detail-oriented professional with strong customer engagement and warehouse organization skills. Experienced in ensuring safety compliance and optimizing inventory management. Ready to enhance operational efficiency and improve service quality.
Overview
27
27
years of professional experience
Work History
Automotive/Customer Service Writer
Pioneer Automotive Services
Anchorage, Alaska
02.1999 - Current
- Clarified service options for customers to enhance understanding of repair processes.
- Collaborated with technicians and management to resolve service-related challenges.
- Managed daily warehouse operations to optimize inventory management efficiency.
- Ensured safe handling during loading and unloading of trucks.
- Monitored inventory levels to maintain accurate stock availability and reduce shortages.
- Conducted regular audits to ensure compliance with inventory control procedures.
- Supervised stock replenishment, optimizing product placement throughout the warehouse.
Front Desk Receptionist/Housekeeping Manager
The Loft
Anchorage, Alaska
08.2019 - 07.2024
- Greeted and assisted guests during check-in and check-out processes.
- Managed phone inquiries, directing calls to appropriate staff members.
- Coordinated room reservations, ensuring accurate booking details at all times.
- Answered incoming calls, redirecting callers and taking messages as necessary.
- Executed daily duties with accuracy and efficiency.
- Inspected guest rooms for cleanliness and compliance with hotel standards.
- Trained housekeeping staff on service protocols and best practices.
- Monitored cleaning supply inventory, ordering replacements as needed.
Ramp Agent/Material Handler
FedEx
Anchorage, Alaska
04.2020 - 04.2024
- Coordinated cargo unloading operations with team members to ensure efficiency and safety.
- Checked flight manifests for accuracy in luggage loading onto aircraft.
- Loaded and unloaded baggage and cargo, facilitating transport to and from aircraft.
- Maintained cleanliness of work area by adhering to company organizational guidelines.
- Prioritized tasks effectively to guarantee timely completion of cargo handling operations.
- Operated conveyor belts, push-back tractors, and aircraft tugs on a daily basis.
- Utilized motorized vehicles, including tugs, belt loaders, and forklifts for efficient airport operations.
- Supported on-ground activities during flight intervals through effective equipment utilization.
Education
High School Diploma -
Penn Foster College
Scottsdale, AZ06-2020
Skills
- Customer engagement
- Team collaboration
- Attention to detail
- Loading and unloading
- Aviation and transportation
- Safety compliance
- Warehouse organization
Timeline
Ramp Agent/Material Handler
FedEx
04.2020 - 04.2024
Front Desk Receptionist/Housekeeping Manager
The Loft
08.2019 - 07.2024
Automotive/Customer Service Writer
Pioneer Automotive Services
02.1999 - Current
High School Diploma -
Penn Foster College