Marline Michel
Marlborough,USA
Summary
Detail-oriented administrative and operations professional with experience supporting leadership teams, coordinating daily office operations, managing schedules, payroll oversight, employee support, and maintaining operational documentation within fast-paced corporate environments. Skilled in executive support, customer service, calendar coordination, communication, and confidential administrative processes. Seeking opportunities in Executive Assistance, Office Administration, HR Administration, Customer Service, or Operations Support. Willing to relocate to: Boston, MA
Professional with expertise in account management, known for delivering impactful results and fostering strong team collaboration. Skilled in client relationship management, project coordination, and strategic planning. Reliable and adaptable, consistently meeting and exceeding expectations in dynamic environments. Strong communicator with focus on driving success and achieving organizational goals.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Assistant Account Manager
Allied Universal - Vertex Pharmaceuticals
Boston, MA
04.2025 - Current
- Support daily operations across multiple corporate sites while assisting senior leadership with operational coordination and workforce management.
- Supervise site supervisors and staff to ensure adherence to company policies, client standards, and operational procedures.
- Coordinate employee schedules and staffing adjustments to maintain operational continuity.
- Oversee payroll accuracy, timekeeping corrections, attendance tracking, and resolve discrepancies.
- Review incident reports, audits, and operational documentation to ensure reporting accuracy and compliance.
- Serve as a key point of contact for supervisors and client leadership while providing operational support and communication.
- Assist with employee onboarding documentation, orientation coordination, and administrative workforce support.
- Maintain confidentiality and professionalism while managing sensitive information and operational matters.
Security Shift Supervisor
Allied Universal - Vertex Pharmaceuticals
Boston, MA
04.2021 - 04.2025
- Supervised personnel across corporate facilities while ensuring operational coverage and compliance with procedures.
- Coordinated staffing adjustments, scheduling changes, and daily operational support during high-volume periods.
- Prepared detailed reports, operational documentation, and daily activity logs for leadership review.
- Managed access control processes, visitor coordination, and badge administration.
- Responded to operational issues while communicating updates to leadership and client representatives.
- Trained employees on procedures, documentation standards, and professional expectations.
- Provided customer service support while maintaining professionalism in fast-paced corporate environments.
Security Officer
Securitas
Boston, MA
08.2018 - 04.2021
- Monitored facility operations and documented incidents, operational concerns, and daily activities.
- Enforced access control procedures and verified credentials for employees and visitors.
- Communicated safety concerns and operational issues to supervisors for timely resolution.
- Maintained strong communication and customer service while working independently across assigned posts.
Education
Associate's degree - Business Administration
Quinsigamond Community College
Worcester, MA05-2026
Skills
- Office Operations Management
- Calendar & Meeting Coordination
- Scheduling & Workforce Coordination
- Customer Service & Client Relations
- Executive administrative support
- Payroll & Timekeeping Administration
- Microsoft Excel
Certification
- CPR Certification
- Driver's License
Languages
English
Timeline
Assistant Account Manager
Allied Universal - Vertex Pharmaceuticals
04.2025 - Current
Security Shift Supervisor
Allied Universal - Vertex Pharmaceuticals
04.2021 - 04.2025
Security Officer
Securitas
08.2018 - 04.2021
Associate's degree - Business Administration
Quinsigamond Community College
Additional Information
Authorized to work in the US for any employer