Marline Michel
Marlborough,MA
Summary
Results-oriented Operations Professional with over seven years in customer-focused environments. Skilled in cross-functional project coordination and client relationship management, enhancing customer experience and workforce efficiency. Proven ability to manage multiple priorities and improve operational processes to align with organizational goals.
Overview
8
8
years of professional experience
Work History
Assistant Account Manager
Allied Universal
Boston, MA
04.2025 - Current
- Coordinated daily operations across multiple corporate facilities, improving client service and operational efficiency.
- Acted as primary liaison among client leadership, supervisors, contractors, vendors, and internal teams to address operational needs.
- Managed staffing schedules, payroll, and workforce planning for large security operation, ensuring optimal resource allocation.
- Led cross-functional operational projects, including construction coordination and workflow enhancements.
- Analyzed operational challenges and executed process improvements to boost efficiency and service quality.
- Developed and implemented standard operating procedures to improve consistency and customer experience.
- Supported onboarding, training, coaching, and performance management of supervisors and frontline employees.
- Prepared executive reports, operational metrics, audits, and documentation for leadership.
Shift Supervisor
Allied Universal
Boston, MA
04.2021 - 04.2025
- Managed daily operations for busy corporate facility, supporting employees, visitors, contractors, and executives.
- Trained employees on operational procedures and customer service expectations, enhancing team capability and service delivery.
- Coordinated visitor experience and access management, ensuring adherence to professional service standards.
- Compiled reports, documentation, and operational updates for management review, facilitating informed decision-making.
Concierge Officer
Securitas USA
Boston, MA
08.2018 - 04.2021
- Coordinated visitor management, access control, and front desk operations to enhance security and visitor experience.
- Delivered exceptional customer service to employees and visitors within a corporate environment.
- Fostered positive relationships with employees and visitors to support efficient daily facility operations.
- Maintained documentation and communicated operational concerns to ensure smooth facility operations.
Education
Associate of Arts - Business Administration And Management
Quinsigamond Community College
Worcester, MA07-2026
Skills
- Operations coordination
- Project coordination
- Workforce scheduling
- Operational reporting
- Facility management
- Excel proficiency
- SharePoint proficiency
- Microsoft Teams expertise
- Client relations
- Customer experience
- Administrative support
- Calendar management
Timeline
Assistant Account Manager
Allied Universal
04.2025 - Current
Shift Supervisor
Allied Universal
04.2021 - 04.2025
Concierge Officer
Securitas USA
08.2018 - 04.2021
Associate of Arts - Business Administration And Management
Quinsigamond Community College