Marlisha Wysinger
9303 Gilcrease Ave #1080, Las Vegas
Summary
Dynamic and professional server known for outstanding customer service and upselling capabilities. Proven track record in managing multiple tables while maintaining high service standards, eager to leverage expertise for enhanced guest experiences.
Overview
7
7
years of professional experience
Work History
Server
Eastridge Workforce Solutions
Las Vegas, NV
09.2019 - 04.2026
- Delivered exceptional customer service, ensuring guest satisfaction and repeat business.
- Collaborated with kitchen staff to streamline order delivery and enhance efficiency.
- Trained new servers on menu items, service protocols, and customer interaction techniques.
- Managed multiple tables simultaneously while maintaining high standards of service quality.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Maintained high standards of personal appearance and hygiene, reflecting positively on establishment.
- Boosted repeat customer rates, remembered regular guests' preferences and greeted them by name.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Increased sales significantly by upselling higher-end products to customers.
Education
Associate of Science - Business Management
College of Southern Nevada
Las Vegas, NV05-2021
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Professional appearance
- Memory retention
- Safe food handling
- Food running
- Sales techniques
- Food safety practices
- Guest seating
- Food station setup
- Upselling techniques
- Positive and professional
- Team player
- Reliable and responsible
- High energy and stamina
- Cool under pressure
- Excellent communication
Timeline
Server
Eastridge Workforce Solutions
09.2019 - 04.2026
Associate of Science - Business Management
College of Southern Nevada