Marlo Rodriguez
Seattle
Summary
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and customer service with a kind and respectful demeanor.
Overview
8
8
years of professional experience
Work History
Server
Merritt Restaurant and Bakery
Oakland, CA
12.2022 - 12.2023
- Trained and mentored new servers on menu knowledge and service protocols.
- Implemented best practices for maintaining cleanliness and organization in dining area.
- Resolved customer complaints promptly, fostering positive relationships with patrons.
- Assisted in inventory management, ensuring proper stock levels of supplies and ingredients.
UAS Operator
United States Marine Corps
Yuma, Arizona
06.2017 - 06.2022
- Developed and conducted training programs for UAS operators to ensure compliance with FAA regulations and Marine Corps policies
- Flew over 200+ combat hours in a multitude of countries and continents
- Led my unit's physical fitness program
- Tracked and logged every pilot's flight hours and missions
- Ensured a sanitary work environment through and after COVID times
Server
Stella's Ristorante
Danville, CA
05.2016 - 06.2017
- Delivered exceptional customer service, ensuring guest satisfaction and repeat business.
- Managed multiple tables efficiently during peak hours, enhancing overall dining experience.
- Collaborated with kitchen staff to ensure timely food delivery and presentation standards.
Sales Assistant
Hollister
Concord, California
11.2015 - 05.2016
- Provided exceptional customer service to ensure a positive shopping experience and increase customer loyalty at Hollister in the competitive Clothing market.
- Provided fashion advice and styling tips to customers to enhance their shopping experience and promote brand loyalty.
- Ensure store cleanliness during and after surges of customers
Education
Associate of Arts - Political Science
Seattle Central Community College
Seattle, WA03-2026
Bachelor of Arts - Sociology
University of Washington
Seattle, WA05-2028
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Customer service
- Team collaboration
LANGUAGES
English
Spanish
Timeline
Server
Merritt Restaurant and Bakery
12.2022 - 12.2023
UAS Operator
United States Marine Corps
06.2017 - 06.2022
Server
Stella's Ristorante
05.2016 - 06.2017
Sales Assistant
Hollister
11.2015 - 05.2016
Associate of Arts - Political Science
Seattle Central Community College
Bachelor of Arts - Sociology
University of Washington