Marlo Sicoli
Newton,NJ
Summary
Dependable veterinary client services professional with extensive experience supporting animal hospital front desks. Skilled in scheduling appointments, managing records, handling calls, and coordinating prescription requests. Focused on delivering accurate service, clear communication, and a positive client experience.
Overview
21
21
years of professional experience
Work History
Receptionist
Fredon Animal Hospital
Newton, New Jersey
04.2010 - Current
- Welcomed pet owners and supported front-desk operations at animal hospital.
- Delivered exceptional customer service, ensuring positive experiences for pet owners and fostering trust with internal staff.
- Checked in clients and reviewed patient records for accuracy.
- Scheduled and confirmed appointments.
- Handled incoming calls and routed questions to veterinary staff.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Coordinated prescription requests with veterinary technicians, facilitating timely medication access for patients.
- Supported waiting room flow and addressed client concerns
- Maintained organized reception area, enhancing client comfort and streamlining front-desk operations.
- Updated medical charts and maintained accurate office files
- Updated and recorded customer or client information to maintain accounts.
- Processed payments and updated accounts to reflect balance changes.
- Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
Client Services Representative
Newton Animal Hospital
Newton, New Jersey
08.2005 - 04.2010
- Managed client check-in and check-out for veterinary appointments at animal hospital front desk.
- Answered client calls and relayed medical messages to veterinary team members.
- Reviewed and resolved client concerns and issues, researching relevant details and clearly communicating solutions.
- Scheduled examinations, surgeries, and follow-up visits using practice scheduling systems.
- Explained hospital policies, procedures, and care instructions to pet owners.
- Collected payments and processed invoices for hospital services and treatment plans.
- Updated patient records with vaccination, contact, and visit information.
- Ensured timely processing of prescription requests to support patient care. and refill communication between clients and veterinarians.
- Supported reception workflow and maintained organized client service areas.
Education
Help Desk Analyst - Computer Help Desk
The Cittone Institute
Edison NJ04-2001
Associate of Arts - General Studies
Valencia College
Orlando, FL05-1996
Skills
- Appointment scheduling
- Prescription coordination
- Practice management software
- Medical records
- Patient intake procedures
- Appointment coordination
- Customer service
- Attention to detail
Timeline
Receptionist
Fredon Animal Hospital
04.2010 - Current
Client Services Representative
Newton Animal Hospital
08.2005 - 04.2010
Help Desk Analyst - Computer Help Desk
The Cittone Institute
Associate of Arts - General Studies
Valencia College