Marlon Diaz Delgado
North Bergen,NJ
Summary
Dynamic Bartender/Server with proven expertise in hospitality service and wine service, fluent in English, Spanish, and French. At Victor's Cafe, enhanced guest satisfaction and loyalty through exceptional service and high-quality cocktails, driving revenue increases. Demonstrated strong multitasking and team communication, ensuring seamless operations and positive work environments.
Overview
14
14
years of professional experience
Work History
Bartender/Server
Blue Dog Cookhouse and Bar
New York, NY
04.2017 - 09.2024
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
Bartender/Server
Victor's Cafe
New York, NY
05.2010 - 04.2017
- Kept bar presentable and well-stocked to meet customer needs.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Education
Automotive Technician - Automotive Technology
Lincoln Technical Institute
Mahwah, NJHigh School Diploma - High School
North Bergen High School
North Bergen, NJ07.2009
Skills
Wine service
Daily specials memorization(
Hospitality service expertise
Engaging personality
Attending multiple customers
Responsible alcohol service
Speak fluent English, Spanish and French
References
Armando - Victor's Cafe (347)5677793
Borche - Blue Dog (201)7793392
Marco - River Palm Terrace (201)2081441
Timeline
Bartender/Server
Blue Dog Cookhouse and Bar
04.2017 - 09.2024
Bartender/Server
Victor's Cafe
05.2010 - 04.2017
Automotive Technician - Automotive Technology
Lincoln Technical Institute
High School Diploma - High School
North Bergen High School