Marlon Herrera
Los Angeles,CA
Summary
Seasoned server, sever assistant, busser with more than 5 years of experience in fast-paced restaurant. Excellent people skills and listening skills. Track record of achieving exceptional results in customer service and handling money. Motivated and passionate leader with strong organizational abilities, with a drive for excellence.
Overview
11
11
years of professional experience
Work History
Delivery Driver
Sanchez Tacos
02.2022 - 10.2024
- Completed on-time deliveries by choosing best and most efficient routes.
- Delivered packages to customer doorsteps and business offices.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
Cashier
Hungry Habanero
06.2021 - 03.2022
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Stocked, tagged and displayed merchandise as required.
Cashier
The Bagel Broker
03.2021 - 02.2022
- To ensure the customers received their correct order with the best quality of service, so they can enjoy their food and the experience a friendly environment
- Total checks, present them to customers, and accept payment for services
- Stock service stations with items such as bagels, beverages, coffee stirrers, sugar packets, napkins, or straws
- Clean or sterilize dishes, kitchen utensils, equipment, or facilities
- Place food servings on plates or trays according to orders or instructions
Cashier
Honey's Kettle
04.2019 - 01.2020
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts if needed to help the business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage them to feel like the business was a great environment.
- Maintained a balanced cash drawer, ensuring that the right amount of money was accounted at the end of each my shift.
Cashier/Prep
The Bagel Broker
08.2018 - 08.2019
- To ensure the customers received their correct order with the best quality of service, so they can enjoy their food and the experience a friendly environment
- Total checks, present them to customers, and accept payment for services
- Stock service stations with items such as bagels, beverages, coffee stirrers, sugar packets, napkins, or straws
- Clean or sterilize dishes, kitchen utensils, equipment, or facilities
- Place food servings on plates or trays according to orders or instructions
Food Runner
Camacho's Cantina
08.2016 - 04.2018
- Ensuring that the customers had chips and beverages before the server arrived to their table
- Check with customers to ensure that they are enjoying their meals and take action to correct any problems
- Serve food or beverages to patrons, and prepare or serve specialty dishes at tables as required
- Collect payments from customers
- Explain how various menu items are prepared, describing ingredients and cooking methods
Food Runner/Busser/Bar Back
Pearl's Rooftop
09.2015 - 02.2016
- Wipe tables or seats with dampened cloths or replace dirty tablecloths
- Set tables with clean linens, condiments, or other supplies
- Scrape and stack dirty dishes and carry dishes and other tableware to kitchens for cleaning
- Clean up spilled food or drink or broken dishes and remove empty bottles and trash
- Maintain adequate supplies of items such as clean linens, silverware, glassware, dishes, or trays
- Fill beverage or ice dispensers
- Replenish supplies of food or equipment at steam tables or service bars
- Carry food, dishes, trays, or silverware from kitchens or supply departments to serving counters
- Wash glasses or other serving equipment at bars
- Stock refrigerating units with wines or bottled beer or replace empty beer kegs
- Mix and prepare flavors for mixed drinks
- Slice and pit fruit used to garnish drinks
Sever Assistant/Expo
Pink Taco
04.2014 - 11.2015
- Train workers in food preparation, and in service, sanitation, and safety procedures
- Greet guests, and present menus and wine lists
- Supervise and participate in kitchen and dining area cleaning activities
- Check with customers to ensure that they are enjoying their meals and take action to correct any problems
- Serve food or beverages to patrons, and prepare or serve specialty dishes at tables as required
- Clean tables or counters after patrons have finished dining
- Roll silverware, set up food stations or set up dining areas to prepare for the next shift or for large parties
- Inform customers of daily specials
Education
High School Diploma -
Helen Bernstein High School
Los Angeles, CA08.2013
Skills
- Customer oriented
- Friendly and helpful
- Quick learner
- Organized multi-tasker
- Good with numbers and math
- Critical Thinking
- Learning Strategies
- Teamwork and collaboration
Timeline
Delivery Driver
Sanchez Tacos
02.2022 - 10.2024
Cashier
Hungry Habanero
06.2021 - 03.2022
Cashier
The Bagel Broker
03.2021 - 02.2022
Cashier
Honey's Kettle
04.2019 - 01.2020
Cashier/Prep
The Bagel Broker
08.2018 - 08.2019
Food Runner
Camacho's Cantina
08.2016 - 04.2018
Food Runner/Busser/Bar Back
Pearl's Rooftop
09.2015 - 02.2016
Sever Assistant/Expo
Pink Taco
04.2014 - 11.2015
High School Diploma -
Helen Bernstein High School
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