Marlon Hill
BEACH RIDE / HOPPER
Brandon,FL
20
years of professional experience
Customer service professional delivering courteous support, clear communication, and fast issue resolution across hospitality, payment, and transportation settings. Fits the Customer Service Representative direction by handling customer requests, processing payments, and keeping service details accurate through data entry and follow-up. Also brings team training experience that supports consistent service standards.
Work History
Independent Driver
8 Years- Provided 15+ daily rides while maintaining reliable transportation and professional customer service.
- Delivered courteous transportation service that kept customer interactions professional and comfortable.
- Managed pickup details and route adjustments independently to keep trips organized and on schedule.
- Adapted quickly to changing customer needs while maintaining clear communication throughout each trip.
- Handled schedule coordination and appointment timing with a steady, customer-focused approach.
- Supported accurate trip records and basic data entry tied to daily transportation activity.
Trainer / Server
1 Year- Delivered high-volume guest service, processed orders and payments, and responded to customer requests.
- Trained team members on service standards, POS procedures, and daily workflow.
Dance Instructor
2 Years- Created structured dance instruction tailored to student ability, pace, and confidence level.
- Provided individualized coaching that helped students improve technique while staying engaged in class.
- Maintained positive client relationships through patient communication, encouragement, and reliable follow-up.
Server
2 Years- Took and delivered food and beverage orders accurately, supporting timely service and positive guest experiences.
- Resolved guest questions and concerns with calm client support, helping maintain a welcoming dining atmosphere.
- Supported efficient daily operations by coordinating table flow, timing, and service pace with the team.
- Handled data entry for orders and transactions with accuracy to keep records current during busy shifts.
- Applied team training practices to stay aligned on service standards, menu updates, and shift priorities.
Lead Team Member / Bartender
2 Years- Coordinated floor and bar workflow to keep service moving smoothly during peak shifts.
- Supported day-to-day service operations, including setup, closing, and front-of-house readiness.
- Resolved guest concerns quickly through attentive service recovery and clear communication.
Trainer / Server
3 Years- Handled customer questions and service recovery to resolve issues quickly and maintain a positive dining experience.
- Processed payments accurately through POS systems while supporting smooth guest checkouts and accurate transactions.
- Maintained daily readiness by coordinating assignments, keeping service areas organized, and supporting shift flow.
Independent Account Executive
3 Years- Explained merchant payment processing services clearly to business clients and answered account questions.
- Maintained service-oriented communication to support client relationships and resolve routine concerns.
- Coordinated follow-up with clients to reinforce service quality and keep account information current.
Education
- Commercial Aviation Management
- Airframe and Powerplant Technician Trainings
Skills
Customer service
Client support
Service recovery
Appointment coordination
Team training
Data entry
POS & payment processing
Microsoft Office
Dispatch coordination
Schedule management
Timeline
Independent Driver
BEACH RIDE / HOPPER
01.2016 - 01.2024Read More
Trainer / Server
TEXAS ROADHOUSE
01.2015 - 01.2016Read More
Dance Instructor
SCIMITAR DANCE STUDIO
01.2014 - 01.2016Read More
Server
CONCH REPUBLIC
01.2012 - 01.2014Read More
Lead Team Member / Bartender
KRAVE BISTRO
01.2010 - 01.2012Read More
Trainer / Server
SCULLEY'S THE HUT
01.2007 - 01.2010Read More
Independent Account Executive
CENTRAL PAYMENT CORPORATION
01.2004 - 01.2007Read More
National Aviation Academy
from Airframe and Powerplant Technician Trainings
Read More
Everglades University
from Commercial Aviation Management
Read More