Summary
Overview
Work History
Education
Skills
Timeline
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MARLON MOORE

Memphis,TN

Summary

Dedicated customer service professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

2
2
years of professional experience

Work History

Assistant Manager Trainee

Firehouse Subs
05.2022 - 08.2022
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Interacted with over 100+ customers daily.

Assistant Manager

Freddy's Frozen Custard & Steakburgers
02.2021 - 08.2022
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Monitored security to protect employees, customers and property.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.

Cashier

Kroger
05.2020 - 02.2021
  • Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
  • Performed cash, card and check transactions to complete customer purchases.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
  • Welcomed customers and helped determine their needs.

Education

Bachelor of Science - Business Administration And Management

TENNESEE STATE UNIVERSITY
NASHVILLE TN
05.2026

High School Diploma -

POWER CENTER ACADEMY
MEMPHIS TN
05.2022

Skills

  • Customer Needs Assessments
  • Expense Control
  • POS Software
  • Corporate Training
  • Maintaining Clean Work Areas
  • Credit Card Transaction Processing
  • Training Program Effectiveness

Timeline

Assistant Manager Trainee

Firehouse Subs
05.2022 - 08.2022

Assistant Manager

Freddy's Frozen Custard & Steakburgers
02.2021 - 08.2022

Cashier

Kroger
05.2020 - 02.2021

Bachelor of Science - Business Administration And Management

TENNESEE STATE UNIVERSITY

High School Diploma -

POWER CENTER ACADEMY

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MARLON MOORE