Marlon Salva
Glendale,AZ
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
13
13
years of professional experience
Work History
Server/Backwaiter
Fleming's Prime Steakhouse & Wine Bar
01.2011 - 08.2021
- Applied comprehensive knowledge of wine, cider, and beer to increase daily beverage sales.
- Checked identification for minimum age for sale of alcoholic beverages.
- Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization, and provide easy access during busy peak service times.
- Supported needs of wait staff who attended to specific needs of countless customers daily for the restaurant with social relevancy and intentionality.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Answered customers' questions, recommended items, and recorded order information.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Processed orders and sent to kitchen employees for preparation.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Increased sales significantly by upselling higher-end products to customers.
Food Service Worker
Banner Bosewell Medical Center
04.2008 - 08.2009
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Developed and maintained positive relationships with customers to enhance service.
- Greeted customers at counter to fulfill requests and answer questions.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Prepared and served various food and drink items to customer specifications in fast-paced environments.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Operated dishwashing and sanitizing equipment according to manufacturer instructions.
- Leveraged hand-held trays and buffet carts to serve food and beverage items to guests.
- Adjusted food preparation methods in accordance with customer requests.
- Cross-trained in other kitchen positions to support staff and meet customer needs and demands.
- Cleaned and organized kitchen, dining and service areas.
- Learned other teammates' work tasks to train as backup.
Education
No Degree - Nursing
Maricopa Community Colleges - Glendale Community College
Glendale, AZ08.2008
High School Diploma -
Independence High School
Glendale, AZ05.2008
Skills
- Menu Presentation
- Customer Needs Assessments
- Banquet Coordination
- POS Systems
- Check Payment Processing
- Attentive Service
- Order Accuracy
- Customer Assistance
- Upselling Capabilities
- Dining Customer Service
- Order Management
Timeline
Server/Backwaiter
Fleming's Prime Steakhouse & Wine Bar
01.2011 - 08.2021
Food Service Worker
Banner Bosewell Medical Center
04.2008 - 08.2009
No Degree - Nursing
Maricopa Community Colleges - Glendale Community College
High School Diploma -
Independence High School