Marlon Sotolongo
Naples,FL
Summary
Dynamic food runner with a strong work ethic and exceptional customer service skills, honed at Palmira Golf and Country Club. Expert in effective multitasking and anticipating customer needs, ensuring timely meal delivery and satisfaction. Developed lasting relationships with patrons, enhancing their dining experience in a fast-paced environment.
Developed key skills in high-volume restaurant environment, including effective communication and time management. Seeking to transition into new field, leveraging strong organizational abilities and customer service expertise. Focused on adapting these skills to drive success in any new role.
Overview
2025
2025
years of professional experience
Work History
Food Runner
Palmira Golf and Country Club
- Collaborated with kitchen staff to coordinate timely meal preparation and service.
- Maintained cleanliness of dining area and service stations, adhering to health and safety standards.
- Assisted servers by refilling drinks and clearing tables efficiently during peak hours.
- Communicated customer requests to kitchen staff, facilitating accurate order fulfillment.
- Monitored inventory levels of supplies, notifying management when restocking was necessary.
- Developed strong relationships with regular customers, enhancing overall dining experience.
- Adapted quickly to changing priorities in fast-paced environment, maintaining high service quality.
- Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
- Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity.
- Greeted customers and provided outstanding customer service.
- Delivered food and beverage orders to tables promptly, ensuring customer satisfaction.
Food Runner
Glenn Eagle Golf and Country Club
01.2024 - 07.2024
- Delivered food and beverage orders to tables promptly, ensuring customer satisfaction.
- Collaborated with kitchen staff to coordinate timely meal preparation and service.
- Maintained cleanliness of dining area and service stations, adhering to health and safety standards.
- Assisted servers by refilling drinks and clearing tables efficiently during peak hours.
- Communicated customer requests to kitchen staff, facilitating accurate order fulfillment.
- Monitored inventory levels of supplies, notifying management when restocking was necessary.
- Developed strong relationships with regular customers, enhancing overall dining experience.
- Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
Education
Lorenzo Walker
Naples FlSkills
- Quick learner
- Teamwork and collaboration
- Strong work ethic
- Time management
- Strong teamwork
- Customer service
- Effective multitasking
- Sense of urgency
- Problem-solving
- Restaurant etiquette
- Hospitality service expertise
- Anticipating customer needs
- Relationship building
- Safety awareness
- Language fluency
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Food Runner
Glenn Eagle Golf and Country Club
01.2024 - 07.2024
Food Runner
Palmira Golf and Country Club
Lorenzo Walker