Marlon Valencia
Fullerton,CA
Summary
Customer-focused professional with a strong background in high-volume service environments and hands-on experience with technology tools. Skilled at troubleshooting, guiding users through issues, and managing escalations with patience and clarity. Quick to learn new systems and processes, eager to leverage proven problem-solving and communication skills in a Specialist III Tech Support role.
Overview
8
8
years of professional experience
Work History
Rideshare Driver, Courier Driver
Lyft, GoShare
07.2022 - Current
- Accurately used digital systems to log deliveries, track packages, navigate routes, and report system errors.
- Resolved unexpected routing issues, system failures, and delivery complications in real time, using analytical thinking.
Level 3 Associate
In-N-Out Burger
03.2021 - 06.2022
- Provided clear, step-by-step guidance to team members and customers when resolving issues, demonstrating strong communication and patience.
- Communicated with coworkers and managers to quickly resolve issues and maintain service-level expectations.
Team Leader
Panera Bread
08.2017 - 04.2021
- Provided clear, concise communication during high-volume periods, ensuring staff stayed aligned and informed on changes or issues.
- Ensured equipment readiness by performing routine checks on communication headsets, printers, kiosks, and payment devices.
Education
Associate in Arts (A.A.) - Business Adminastration
Cypress College
Cypress05.2020
Skills
- Technical Troubleshooting
- MacOS Support
- Multitasking in Fast-Paced Environments
- Proficient in Ableton Live for composition, recording, editing, and mixing
- Customer Service Excellence
- Time Management
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Interests
- Music Production Biking Day Trading Fitness Training Journaling
Timeline
Rideshare Driver, Courier Driver
Lyft, GoShare
07.2022 - Current
Level 3 Associate
In-N-Out Burger
03.2021 - 06.2022
Team Leader
Panera Bread
08.2017 - 04.2021
Associate in Arts (A.A.) - Business Adminastration
Cypress College