Marlowe Brooks
Summary
Proven multitasker and adept problem-solver, I leveraged adaptability and cash handling expertise to enhance customer satisfaction and streamline operations. Skilled in customer service excellence, I significantly contributed to team efforts and efficiency improvements across varied roles, demonstrating a strong work ethic and achieving notable results without direct supervision. Aspiring game designer with a robust background in coding using Unreal Engine and Unity.
Overview
9
9
years of professional experience
Work History
Warehouse Associate
Worldwide Flight Services
01.2025 - Current
- Collaborate with cross-functional teams to inspect incoming packages, ensuring all items are free from exterior damage and meet quality assurance standards.
- Cross-reference package data, including numerical identifiers, to verify correct placement and flag any hazardous materials such as lithium batteries following safety protocols.
- Provide flexible support to other departments, applying cross-training to maintain productivity goals and operational metrics.
- Organize and stage packages, sorting and loading them into oversized containers to support efficient processing and delivery operations.
Online Product Lead
Lakeside Floors Coverings
01.2020 - Current
- Coordinate with external vendors for support services.
- Provide product information to customers and align products with customer needs to boost satisfaction.
- Develop strong relationships with clients to grow business networks, enabling long-term partnerships.
- Follow up with customers after sales to gain feedback.
Theatre Team Member
Cinemark Theaters
01.2024 - 12.2024
- Operated cash registers to process customer transactions and utilized strong organizational skills to ensure accurate ticket/ concession sales.
- Communicated effectively with fellow employees to ensure smooth operations during peak business hours.
- Demonstrated ability to work effectively with minimal supervision while managing multiple tasks simultaneously.
- Established positive relationships with customers by providing courteous service and responding promptly to inquiries or requests for assistance.
Customer Support Tier 1
Full Sail University
07.2023 - 01.2024
- Created detailed documentation of incoming calls/ customer interactions for future reference purposes.
- Utilized various software programs and systems for tracking purposes/creating reports.
- Analyzed data from various sources to identify trends in customer feedback or requests for assistance.
- Collaborated with other departments, verbally and via email, on projects involving customer service improvement efforts.
Electronic Sales Associate
Target
11.2022 - 06.2023
- Demonstrated strong knowledge of electronic product features and benefits to customers.
- Prioritized excellent guest service through critical thinking, active listening, and problem-solving always to ensure a great guest experience.
- Helped train new employees on operational procedures and policies related to sales activities.
- Responded to customer queries with easy-to-understand explanations of electronic characteristics.
Lead Barista
Joffrey's Tea & Coffee
06.2022 - 10.2022
- Managed opening, closing procedures including setting up, breaking down workstations.
- Trained other baristas on proper use of coffee machines and tools as well as ensuring compliance with all safety regulations.
- Took initiative in resolving customer issues quickly and professionally.
- Kept accurate records of sales transactions and cash register operations.
Stock/Sales Associate
Walmart
05.2021 - 05.2022
- Established a positive rapport with customers by delivering friendly, personalized service.
- Arranged and display merchandise to promote sales.
- Greeted and escorted customers to product racks and shelves to assist with finding merchandise.
- Inventoried stock and requisitioned new inventory.
Cook Shift Leader
Marco's Pizza
01.2019 - 05.2021
- Utilized strong communication skills to provide clear instructions and guidance to staff members.
- Demonstrated ability to manage multiple tasks while remaining adaptable and flexible.
- Responded quickly to meet customer needs and resolve problems.
- Ensured compliance with all safety and sanitation regulations while overseeing staff members during operations.
Sales Associate Specialist
JCPenney
08.2016 - 07.2018
- Provided exceptional customer service while ensuring total satisfaction with every purchase experience.
- Ensured compliance with all company policies and procedures related to sales operations.
- Developed strong organizational skills in order to effectively manage multiple tasks simultaneously.
- Greeted customers and engaged in conversation to assess needs.
Education
Bachelor of Science (B.S.) - Computer Science Game Design
Full Sail University
Winter Park, FL06.2020
Skills
- Adaptability and resilience
- Strong Work Ethic
- Reliability
- Time management abilities
- Teamwork and Collaboration
- Cash Handling
- Coding
- Unreal Engine
- Unity
- Excel
REFERENCES
- Rickeia Isaacson- Lakeside Floors Business Owner Manager (612) 964-6356 keia.isaacson@yahoo.com
- Shannon Nkurlu- Healthcare Corp. RN Family Friend (612) 836-3355 shannon.nkurlu@gmail.com
- Cherika Roundtree- Dallas ISD Criminal Law Teacher/Mentor (214) 254-6417 croundtree.rc@gmail.com
Timeline
Warehouse Associate
Worldwide Flight Services
01.2025 - Current
Theatre Team Member
Cinemark Theaters
01.2024 - 12.2024
Customer Support Tier 1
Full Sail University
07.2023 - 01.2024
Electronic Sales Associate
Target
11.2022 - 06.2023
Lead Barista
Joffrey's Tea & Coffee
06.2022 - 10.2022
Stock/Sales Associate
Walmart
05.2021 - 05.2022
Online Product Lead
Lakeside Floors Coverings
01.2020 - Current
Cook Shift Leader
Marco's Pizza
01.2019 - 05.2021
Sales Associate Specialist
JCPenney
08.2016 - 07.2018
Bachelor of Science (B.S.) - Computer Science Game Design
Full Sail University
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