Resourceful Help Desk Technician experienced in diagnosing technical issues and streamlining support processes. Known for exceptional multitasking and time management, leading to faster ticket resolutions and improved service quality.
Overview
4
4
years of professional experience
Work History
Customer Support Specialist
Spectrum
St Louis, MO
07.2025 - Current
Resolved customer inquiries efficiently through multiple communication channels, enhancing overall satisfaction.
Provided technical support for Spectrum services, ensuring prompt issue resolution and service continuity.
Collaborated with cross-functional teams to streamline processes, improving response times and service quality.
Trained new team members on best practices and system navigation, fostering a knowledgeable support environment.
Help Desk Technician
Casino Queen
St Louis, MO
08.2024 - 03.2025
Provided technical support for hardware and software issues across various casino operations.
Diagnosed and resolved network connectivity problems, ensuring minimal downtime for staff and guests.
Assisted in training new help desk staff on ticketing systems and troubleshooting protocols.
Streamlined ticket resolution processes, enhancing response times and overall service quality.
Paraprofessional
Special School District Of St. Louis County
St Louis, MO
09.2022 - 06.2024
Supported classroom activities by assisting teachers with lesson implementation and student engagement.
Implemented individualized education plans (IEPs) to enhance student learning experiences and outcomes.
Monitored student behavior, providing guidance and support to promote a positive learning environment.
Collaborated with educators to develop instructional materials tailored to diverse learning needs.