Summary
Overview
Work History
Education
Skills
Timeline
Generic

MArlowe Mosley

belleville

Summary

Resourceful Help Desk Technician experienced in diagnosing technical issues and streamlining support processes. Known for exceptional multitasking and time management, leading to faster ticket resolutions and improved service quality.

Overview

4
4
years of professional experience

Work History

Customer Support Specialist

Spectrum
St Louis, MO
07.2025 - Current
  • Resolved customer inquiries efficiently through multiple communication channels, enhancing overall satisfaction.
  • Provided technical support for Spectrum services, ensuring prompt issue resolution and service continuity.
  • Collaborated with cross-functional teams to streamline processes, improving response times and service quality.
  • Trained new team members on best practices and system navigation, fostering a knowledgeable support environment.

Help Desk Technician

Casino Queen
St Louis, MO
08.2024 - 03.2025
  • Provided technical support for hardware and software issues across various casino operations.
  • Diagnosed and resolved network connectivity problems, ensuring minimal downtime for staff and guests.
  • Assisted in training new help desk staff on ticketing systems and troubleshooting protocols.
  • Streamlined ticket resolution processes, enhancing response times and overall service quality.

Paraprofessional

Special School District Of St. Louis County
St Louis, MO
09.2022 - 06.2024
  • Supported classroom activities by assisting teachers with lesson implementation and student engagement.
  • Implemented individualized education plans (IEPs) to enhance student learning experiences and outcomes.
  • Monitored student behavior, providing guidance and support to promote a positive learning environment.
  • Collaborated with educators to develop instructional materials tailored to diverse learning needs.

Education

Bachelor of Science - Information Technology

Purdue University
West Lafayette, IN
12-2027

Associate of Science - Computer Science

Vincennes University
Vincennes, IN
12-2019

Bachelor of Science - Interdiciplinary Studies

Western Kentucky University
Bowling Green, KY
05-2022

Skills

  • Problem-solving
  • Complaint handling
  • Data entry
  • Help desk support
  • Call center experience
  • Conflict resolution
  • Live chat support
  • Time management
  • Multitasking and organization
  • Desktop technical support
  • Hardware installation
  • Technical support

Timeline

Customer Support Specialist

Spectrum
07.2025 - Current

Help Desk Technician

Casino Queen
08.2024 - 03.2025

Paraprofessional

Special School District Of St. Louis County
09.2022 - 06.2024

Bachelor of Science - Information Technology

Purdue University

Associate of Science - Computer Science

Vincennes University

Bachelor of Science - Interdiciplinary Studies

Western Kentucky University