Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Marly Joseph

Orlando,FL

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

8
8
years of professional experience

Work History

Medical Billing and Document Specialist

RX Development
02.2021 - 02.2023
  • Generated daily patient billing via electronic submission and paper to governmental providers, third-party insurance, and individuals.
  • Reviewed patient bills for accuracy, completeness, and obtained any missing information prior to mailing our or submitting electronically for payment.
  • Provided monthly follow-up and re-billing of accounts with outstanding balances.
  • Developed detailed knowledge of CPT coding system, insurance regulations, medical terminology, and accurately coded diagnoses and procedures according to ICD-10 guidelines.
  • Adhered to HIPAA regulations when handling confidential patient information.
  • Utilized electronic billing systems to submit claims to insurance providers in a timely manner.
  • Utilized advanced editing tools such as Adobe Acrobat Pro in order to create high-quality documents.
  • Processed and reviewed subpoenas for accuracy and completeness.
  • Organized documents into appropriate filing systems, both paper-based and electronic.
  • Assisted with training new employees on medical billing practices, procedures, and protocols.

Contact Center Representative

Wiley Education Services
07.2019 - 01.2021


  • Answered student inquiries and resolved problems related to curriculum and course prerequisites as well as connecting them with correct advisors.
  • Met or exceeded call speed, accuracy and volume benchmarks every day with positive attitude and focus on customer satisfaction.
  • Provided administrative assistance to academic advisors for a variety of tasks including scheduling appointments, creating and maintaining student records, and responding to inquiries.
  • Efficiently navigated multiple computer programs simultaneously to access client information quickly.
  • Tracked all incoming applications from prospective students ensuring timely processing of materials.
  • left voicemails, and scheduled follow-up calls to drive customer engagement.

Front Desk Agent

Rosen Hotels & Resorts
07.2018 - 07.2019
  • Took reservations over phone, in person, and via computer for guests and provided confirmation information.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Maintained clean and organized front desk areas to uphold polished company image.
  • Oversaw fast-paced front desk operations and guests' needs at busy facility.
  • Acquired in-depth knowledge of surrounding area to offer guests with information about dining options, entertainment, and shopping activities.
  • Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
  • Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
  • Answered customer telephone calls promptly and appropriately handled needs.
  • Used internal software to process reservations, check-ins and check-outs.
  • Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.

Camp Counselor

Florida Sheriffs Youth Ranches
05.2015 - 08.2016
  • Worked with children of varying age, interest, skill, and developmental levels.
  • Led groups of children safely through variety of camp activities.
  • Collaborated with other camp counselors to design fun and enriching learning activities for campers.
  • Communicated with parents about campers' activities and reported concerns and suggestions to supervisor.
  • Acted as positive role model and mentor to provide campers with constructive guidance and promote healthy habits and attitudes.
  • Encouraged and promoted inclusion and diversity to foster positive and respectful camp environment and teach campers to appreciate and value differences.
  • Mediated camper conflicts to resolve problems and maintain positive and safe camp environments.
  • Prepared and submitted daily and weekly reports to keep records of campers' attendance, behavior and progress.
  • Assisted with meal preparations and clean-ups to maintain clean and organized camp environment and keep campers well-fed.
  • Planned weekly activities schedule for assigned group and facilitated smooth transitions for on-time arrival.
  • Kept athletic and games equipment and facilities organized and maintained.

Education

Bachelor of Science - Business Administration

Webber International University
Babson Park, FL
05.2018

Skills

  • Active Listening
  • Billing Document Creation
  • Time Management
  • Verbal and Written Communication
  • Work Prioritization
  • Data Entry
  • Greet Guests
  • Coaching and Training
  • Judgment and Decision-Making
  • Event Execution
  • Upselling Techniques
  • Company Culture and Values

Languages

Haitian Creole
Native or Bilingual
French
Professional Working

Timeline

Medical Billing and Document Specialist

RX Development
02.2021 - 02.2023

Contact Center Representative

Wiley Education Services
07.2019 - 01.2021

Front Desk Agent

Rosen Hotels & Resorts
07.2018 - 07.2019

Camp Counselor

Florida Sheriffs Youth Ranches
05.2015 - 08.2016

Bachelor of Science - Business Administration

Webber International University

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Marly Joseph