Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Marly Lanoix

Fort Pierce,FL

Summary

Medical professional prepared for this role, bringing valuable experience in clinical and administrative functions. Known for reliable support in patient care and effective communication with healthcare teams. Strong focus on collaboration and adaptability to meet changing priorities. Proficient in patient interaction, medical record management, and office support tasks.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Medical Assistant

Florida Community Health Center
04.2023 - Current
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
  • Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.

Customer Service Representative

Teleperformance
10.2020 - 02.2023
  • Company Overview: HCSC Blue Cross Blue Shield – Medical Insurance
  • Managing over 50 customer calls daily
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
  • Consulted with outside parties to resolve discrepancies and create effective solutions
  • HCSC Blue Cross Blue Shield – Medical Insurance

Seasonal Sortation Associate

Amazon
10.2021 - 12.2021
  • Receive and prepare new inventory, use technology like smartphones and handheld devices to sort, scan, and prepare orders
  • View prompts on screens and follow direction for some tasks
  • Build, wrap, sort, and transport pallets and packages

Crew Member

Shopmart Discount Stores
03.2020 - 10.2020
  • Managed over 100 customers daily to increase sales by 20%
  • Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors to obtain replacements or refunds
  • Demonstrated strong communication skills and understanding of packing slip processing requirements

Education

Medical Assistant -

Fortis Institute
Port St. Lucie, FL
02.2022

Skills

  • Customer Service
  • Phlebotomy
  • Lab procedures
  • Vitals
  • ECG
  • Leadership
  • Decision-making
  • Adaptability
  • Inbound and Outbound Calling
  • Strong Analytical and Problem Solving Skills
  • Responding to Difficult Customers
  • Data entry and maintenance
  • Cleaning procedures
  • Performance improvement
  • Multitasking and Prioritization
  • Calm and Professional Under Pressure
  • Verbal and Written Communication
  • Creative Problem Solving
  • De-escalation Techniques
  • Injections
  • Specimen Collection
  • EHR
  • HIPAA Trained
  • OSHA Trained
  • HIPAA Compliance
  • Patient Scheduling
  • Medical Terminology
  • Medical terminology knowledge
  • Vital Sign Monitoring

Certification

  • CPR, American Heart Association
  • CCMA, 03/2023

Languages

English
Full Professional
French
Full Professional

Timeline

Medical Assistant

Florida Community Health Center
04.2023 - Current

Seasonal Sortation Associate

Amazon
10.2021 - 12.2021

Customer Service Representative

Teleperformance
10.2020 - 02.2023

Crew Member

Shopmart Discount Stores
03.2020 - 10.2020

Medical Assistant -

Fortis Institute

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Marly Lanoix