Marlyn Cruz
Elizabeth,NJ
Summary
Driven and attentive professional with a background in customer service roles, notably at Bert’s Pharmacy. Excelled in enhancing customer satisfaction and efficiently resolving concerns, demonstrating strong cash handling and problem-solving skills. Proven reliability and ability to maintain high sanitation standards, contributing to a positive shopping environment.
Overview
5
5
years of professional experience
Work History
Customer Service Cashier
Bert’s Pharmacy
03.2016 - 08.2018
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Cashier Assistant
Ruth’s Bakery
09.2013 - 04.2015
- Met customer needs through polite, friendly and attentive service.
- Maintained a clean and safe workspace, ensuring proper sanitation protocols were followed.
- Handled cash drawer responsibly, accurately counting change and ensuring daily balances were correct.
- Helped customers complete purchases, locate items, and join reward programs.
- Worked with other associates to support cashiers and management needs.
- Cleaned and sanitized cashier workstation and scanning area.
- Cleaned, swept, mopped, and disinfected shop area to maintain customer safety and health.
Education
Heigh School Graphic Arts Communication
439 W 49 St New York NY 10019Skills
- Customer Service
- Customer Satisfaction
- Reliability and punctuality
- Patience and composure
- Cash Handling
- Guest Services
- Merchandise Restocking
Languages
Spanish
Full Professional
Timeline
Customer Service Cashier
Bert’s Pharmacy
03.2016 - 08.2018
Cashier Assistant
Ruth’s Bakery
09.2013 - 04.2015
Heigh School Graphic Arts Communication