Marlyn Hodgson
Las Vegas
Summary
Operations leader with extensive experience in urgent care settings, specializing in financial oversight and compliance auditing. Achieved 100% accreditation across multiple locations by optimizing patient flow and enhancing team collaboration. Expertise in staff scheduling and quality control, fostering a culture of excellence and accountability. Bilingual professional with a commitment to operational efficiency.
Overview
20
20
years of professional experience
2
2
Certifications
Work History
CM II/ 24HR OPERATIONS
Care Now Urgent Care
Las Vegas
06.2023 - Current
- Supporting clinical and business operations to a 24/7 urgent care facility.
- Driving focus on providing excellent patient experience while monitoring patient flow to reduce wait times.
- Created an environment that enhances integrity and team collaboration.
- Monitor and sustain clinic metrics to strengthen our productivity.
- Manage financials within office and clinical supplies resulting in cost effective outcome and minimizing overstock.
- Tracked the cost of staff labor and OT expenses to regulate and meet our monthly budget.
- Managing provider and staff payroll, setting up staff and provider schedules while balancing staff & clinic efficiencies.
- Ensuring clinic is fully equipped with necessary supplies and materials to effectively deliver high quality patient care.
- Present daily huddles to increase employee engagement and performance while communicate information to staff and providers, also delegating responsibilities to staff to ensure accountability for work stations and operational needs.
- Collaborating with leadership team to voice, enforce and maintain implemented changes.
- Facilitate, prepare and conduct audits for annual UCA accreditation with the goal to execute compliance inspections and comply with policies and procedures.
- Quality Control; facilitate monthly/weekly lab audits and monitor control binders to ensure we maintain clinical, lab and staff compliant and follow lab procedures.
- Respond to clinical complaints and concerns in a timely manner to ensure proper courtesy and action is taken.
- Hire, train and coach my team.
- Maintain full staff and full services to provide efficient and a successful 24HR operations.
Operations Manager/ 2 locations
Las Vegas Urology
Las Vegas
10.2019 - 09.2021
- Providing guidance and leading 2 large Specialty Urology facilities, averaging 35-40 direct reports with 6 providers at each location.
- Provide support to overcome workflow congestion and organize providers schedule/template to maximize workflow.
- Responsible for recruiting, hiring, developing competencies and assessment for staff.
- Financial management - maintain budget and expenses for clinics supplies/inventory, equipment, and overtime.
- Administer payroll for all employees.
- Successfully implemented a pilot position resulting in success.
- Assisted and coordinated all sister clinics to standardize and duplicate the same process across all locations to allow traveling providers and staff to follow the same process across all clinics.
- Leading and guiding PBX phone call department while streamlining protocol to follow a documentation process when transferring calls.
- Compliance management/Quality Control, assessments, infection control/prevention with OSHA, CLIA, HIPPA.
- Conducted weekly/monthly clinical audits/inspections and reviews to regulate procedures and policies across all locations.
- Oversee surgery scheduling department, while implementing a protocol binder with pre-and post op follow up instructions from providers which allowed proper documentation to be scanned in patients chart to comply and reflect with providers written orders.
- Responsible for leading and conducting 90-day meetings to ensure and enforce proper protocols and set expectations across clinical and business operations.
- Assign and monitor assignments for teams.
- Maintain logs across laboratory and procedure rooms.
- Manage and train lead/supervisors to monitor high level disinfectant logs & SOP.
Center Manager
Care Now Urgent Care
Las Vegas
10.2018 - 10.2019
- Managing and leading a 7-days a week operating urgent care clinic.
- Contributing assistance to patients, staff, providers and leadership while constructing an environment of productivity.
- Monitor patient flow to reduce wait time and to increase patient experience.
- Manage staff payroll and schedules.
- Ensure centers are equipped with necessary supplies and materials to perform responsibilities.
- Collaborating with center managers to enforce and maintain implemented changes.
- Implemented monthly expiration logs to validate standard of supplies and medication expiration.
- Assisted, prepared, and conducted accreditation inspection for clinical site to execute state compliance inspection and comply with policies.
- Collaborated with the inventory project resulting in cost effective results across all locations which decreased the overstock of supplies.
- Assisted in overseen a sister clinic, provided direction to maintain steady volume while following wait times expectations.
- Quality Control- facilitate monthly/weekly lab audits and control binders to ensure we maintain clinical and staff lab compliant.
- Striving and maintaining Google and Reputation scores.
- Respond to clinical complaints and concerns in a timely manner to ensure proper courtesy and action is taken.
- Maintain communication and build relationships with providers and managers across all locations.
- Familiar with hiring and termination process.
- Illustrate employee’s development plan and provide coaching to disciplinary actions.
- Quarterly and annually staff reviews.
- Traveled in between clinics to coordinate immediate needs while providing support.
- Create an environment to raise and resolve issues.
- Promote growth opportunity within the company.
- Attend staff meetings or other company sponsored or mandate meetings as required.
- Plan, analyze and evaluate programs for operational needs.
- Assist with developing and coordinating policies and procedure.
- Responsible for cash management procedures.
Multi- Location Manager
Urology Specialist of Nevada
Las Vegas
04.2006 - 10.2018
- Oversee 4 Urology Specialty clinics across Las Vegas.
- Supporting 17 providers and 60 direct reports.
- Supporting four fast-paced specialty clinics with a patient volume of 180 patients a day at each location.
- Coordinating activities in the clinical and office setting.
- Delegating responsibilities to each lead/supervisor assigned to their department/clinic while setting expectations to meet goals.
- Collaboration with senior leadership team and medical directors to develop, coordinate plans for new upcoming procedures.
- Enforce and maintain implemented changes.
- Monitor activities conducted at the clinical laboratory area and procedure rooms to ensure successful execution of protocols and procedures are being securely followed.
- Established 60-day inspections at each location to prepare for annual state inspection assessments.
- Facilitate quality practice for our control binders and maintain lab and staff compliant.
- Executed and achieved a goal of 100% for accreditation inspection for four out of four locations.
- Communicate and demonstrate a high priority need to adhere to Optum & UHG procedures and policies.
- Attend leadership meetings to ensure accountability of operations are being carrying out for each location. Communicating if any enhancements or future projects will be presented to facilities, staff or providers.
- Strong clinical procedure setting experience.
- Implemented multiple outpatient procedures such as: ReZum Procedure /Space OAR procedure/ MRI Fusion procedure.
- Testo-pellet procedure, which increased revenue and enhance business growth.
- Assisted with procedures including, Bladder Cystoscopies, Vasectomies, Prostate & Bladder biopsies.
- Familiar with HLD /High Level Disinfecting process/ protocols and Trophon operations.
- Implemented standardization of exam room and procedure rooms across all locations.
- Collaborated and assisted with 2 facility expansions for our specialty organization.
- Familiar with hiring and termination process.
- Support and evaluate employee’s development plan and provide coaching through disciplinary action.
- Coordinate quarterly and annually reviews for staff.
- Address individual or team performance deficiencies and present clear direction of responsibility or requirements and development.
- Encourage and provide support to teams while encouraging potential growth within the company.
- Inspire and collaborate with teams by engaging in day-to-day responsibilities.
- Obtain and address patient inquiries regarding billing, appointments, and issues and concerns.
- Respond to high priority tasks.
- Travel to multiple locations to ensure operations are conducted in a standardize manner and provide guidance to corrections or revisions if needed.
- Assist with onboarding for providers and ongoing support.
- Demonstrate leadership while maintaining a professional demeanor while focusing on providing excellent patient care.
- Develop relationships with CEO, Region Director, Managers, Providers, vendors, pharmaceutical representatives, and business affiliates to establish success.
- Familiar with EMR, EHR, Word, Excel, Microsoft. Policies and Procedure, Consent forms, Marketing and social media.
Education
CMA Medical Assistant -
Nevada Institute
Las Vegas, Nevada01.2004
General Education -
Los Angeles College
Los Angeles, California01.2002
High School Diploma -
Edutrain Continuation
Los Angeles, California01.1997
Some College (No Degree) - Business
College of Southern Nevada
Las Vegas, NevadaSkills
- Operational management
- Financial oversight
- Compliance auditing
- Patient flow optimization
- Staff scheduling
- Quality control
Languages
Spanish
Professional
Certification
BLS- Basic Life Support
Timeline
CM II/ 24HR OPERATIONS
Care Now Urgent Care
06.2023 - Current
Operations Manager/ 2 locations
Las Vegas Urology
10.2019 - 09.2021
Center Manager
Care Now Urgent Care
10.2018 - 10.2019
Multi- Location Manager
Urology Specialist of Nevada
04.2006 - 10.2018
CMA Medical Assistant -
Nevada Institute
General Education -
Los Angeles College
High School Diploma -
Edutrain Continuation
Some College (No Degree) - Business
College of Southern Nevada