Marlynn Odom
Dallas
Summary
Dynamic administrative professional with a proven track record at Dixieland Daycare, excelling in customer service and effective communication. Skilled in managing patient registrations and insurance verifications, I consistently enhance operational efficiency and foster strong client relationships, ensuring high satisfaction and seamless office operations.
Overview
4
4
years of professional experience
Work History
Administrative Assistant/Front Desk Receptionist
Dixieland Daycare
DeSoto
01.2024 - Current
- Managed front desk operations and scheduling, providing comprehensive administrative support to ensure efficient office function.
- Resolved customer issues with knowledgeable and friendly service, contributing to high levels of customer satisfaction.
- Coordinated effective communication between staff, customers, and outside contracts to streamline operations and enhance collaboration.
- Supported daily office operations in a fast-paced environment.
- Maintained organized records and handled confidential documents.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Patient Access Representative
Staffing Agency
Dallas
06.2023 - 01.2024
- Facilitated patient registration and scheduling through electronic health record systems to ensure accurate and timely processing.
- Verified insurance eligibility and benefits for incoming patients.
- Performed pre-registration functions such as verifying demographic information, obtaining authorizations, and collecting deposits and co-payments.
- Coordinated appointment logistics among medical staff and patients to enhance communication and streamline operations.
- Managed multi-line phone system to efficiently connect callers with appropriate staff, improving patient access to services.
- Collected co-pays and other payments from patients at time of service.
- Applied HIPAA privacy and security regulations while handling patient information.
Customer Service Representative
Kelly Services
Irving
03.2022 - 09.2023
- Resolved complaints by actively listening and offering appropriate solutions.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered customer inquiries and provided accurate information regarding products and services.
- Developed strong relationships with customers by providing personalized assistance and support.
- Developed strong customer relationships to encourage repeat business.
- Managed customer accounts using CRM software for efficient service delivery.
Education
Bachelor of Arts - Business Administration And Management
El Centro College
Dallas, TX03-2027
GED -
Kimball High School
Dallas, TX05-2017
Skills
- Scheduling coordination
- Record management
- Office administration
- Eligibility verification
- Employee onboarding
- Customer service
- Effective communication
- Time management
- Problem solving
- Team collaboration
- Client relations
- Record management documentation
Candidate
________________________________, ________________________________, Eligible to legally work in the United States, Free from any legal or contractual restraints prohibiting working or the exercise of skills
Timeline
Administrative Assistant/Front Desk Receptionist
Dixieland Daycare
01.2024 - Current
Patient Access Representative
Staffing Agency
06.2023 - 01.2024
Customer Service Representative
Kelly Services
03.2022 - 09.2023
Bachelor of Arts - Business Administration And Management
El Centro College
GED -
Kimball High School