Marnajean Amato
Fort Myers,FL
Summary
Detail-oriented Mercury Marine Racing Parts Specialist with a proven track record in customer service, inventory management, and warranty administration. Committed to enhancing client satisfaction through effective problem-solving and collaboration with technicians and associates.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Parts Specialist, Service and Warranty Writer
STR Boatworx
09.2024 - 01.2026
- Managed inventory control for Mercury Marine Racing parts, ensuring accuracy and timely availability.
- Researched Mercury Marine Racing motors and parts via physical catalogs and MercNet EPC. Created Purchase Orders. Verified shipments against receipts and promptly received.
- Maintained strong professional relationships with vendors, enabling prompt delivery of necessary parts for repairs.
- Achieved high order accuracy rates by carefully reviewing documentation before submitting purchase requests to suppliers.
- Implemented a stock numbering system and properly categorized for easy access and organization.
- Relentlessly tracked special orders, reducing wait times for clients to maintain overall satisfaction levels.
- Collaborated with service technicians to identify required parts for service, repowers, re-rigging and warranty repairs, minimizing delays and enhancing productivity. Issued parts and billed them to client repair orders.
- Coordinated with technicians to ensure timely completion of service, repowers and warranty repair orders and provided follow-up communication to clients regarding status of work performed.
- Produced accurate client estimates and clearly articulated charges to clients to minimize complaints. Emailed clients invoices for completed repairs and requested payment.
- Utilized the industry-specific software program COMMANDER efficiently to manage work orders, invoices, and client information.
- Worked effectively in fast-paced environment.
- Processed warranty claims accurately and efficiently, ensuring timely resolution for clients, by creating Pre-authorizations to order needed parts. Promptly returned defective parts back to Mercury. Applied credit memos to parts invoices, and finalized warranty repair orders.
- Reviewed warranty policies to ensure compliance with company standards and industry regulations.
- Delivered exceptional customer service to every client by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Parts Manager, Service and Warranty Writer
Southern Marine & RV Sales
08.2021 - 09.2024
- Managed inventory levels of Mercury Marine and RV parts by researching via physical catalogs and electronic means
- Assisted clients in identifying and selecting appropriate parts for their needs
- Conducted regular audits on inventory levels, ensuring accuracy and preventing discrepancies between physical counts and system records.
- Participated in regular staff meetings, sharing insights into market trends and presenting ideas for continuous improvement initiatives within the department.
- Ordered parts from various distributors and manufactures to fulfill demands.
- Conducted cash handling, credit card transactions, and register closeout at end of business day.
- Collaborated with Service Technicians to identify required parts for service and warranty repairs.
- Coordinated with Service Technicians to ensure timely completion of service and warranty repairs.
- Completed sales and service documentation for client and business records and provided receipts of purchase.
- Utilized the industry-specific software program EVERLOGIC efficiently to manage work orders, invoices and client information
- Managed warranty claims processing for Mercury Marine and RV manufacturers, ensuring compliance with company policies and industry standards.
Parts Manager
OneWater Marine, DBA Walker's Marine
12.2020 - 08.2021
- Assisted the Service Manager in identifying and ordering parts for new boat purchases, enhancing overall service quality.
- Collaborated with service technicians to identify required Mercury, Volvo Penta, Yamaha and boat manufactured parts for repairs, minimizing delays and enhancing productivity.
- Greeted clients via telephone and in person to answer questions, resolve concerns, and complete sales.
- Tracked parts use and charged items to client work orders for billing.
- Managed inventory effectively, ensuring optimal stock levels for high-demand items.
- Conducted cash handling, credit card transactions, and register closeout at end of business day.
- Completed sales and service documentation for client and business records and provided receipts of purchase.
- Participated in regular staff meetings, sharing insights into market trends and presenting ideas for continuous improvement initiatives within the department.
- Utilized the industry-specific software programs LIGHTSPEED efficiently to manage purchase orders, invoices and client information.
Parts Sales Specialist
RV One Superstores (Formally Palm RV)
11.2018 - 12.2020
- Assisted clients in identifying and selecting appropriate parts for their needs
- Managed inventory levels to ensure optimal stock availability and accuracy
- Played a key role in maintaining a clean, organized store environment that was conducive to efficient operations and a positive client experience.
- Increased customer satisfaction by providing expert advice on parts selection and application.
- Recognized as Employee of the Month within the organization due to consistently exceeding sales targets and maintaining high levels of client satisfaction.
- Collaborated with technicians to identify necessary parts, improving job completion times and overall productivity.
- Supported sales team by providing detailed information on available parts and accessories, helping them close deals more effectively.
- Used and maintained knowledge of stock numbering system and properly categorized for easy access and organization.
- Greeted clients via telephone and in person to answer questions, resolve concerns, and complete sales.
- Performed yearly store audits in collaboration with managers,
- Utilized the industry-specific software program IDS to order, track and invoice product shipments.
- Worked efficiently in a fast-paced environment.
- Managed warranty claims processing to ensure prompt resolution and customer satisfaction (for a short while after our Warranty Specialist retired)
Education
No Degree - Liberal Arts, Photography
IUPUI
Indianapolis, INHigh School Diploma -
Broad Ripple High School
Broad Ripple, IN06-1990
Skills
- Shipping and Receiving Packaging and Labeling Returns Processing
- Sales Support
- Warranty Administration
- Parts Identification Ordering Parts Stock Control
- Customer Service Verbal and Email Communication
- Clean Driving Record
- Cycle Counting
- Proficient in Commander, Lightspeed, Everlogic
- Payment Processing
- Customer Relationship Development
- Teamwork and Collaboration
- Multitasking Abilities Time Management Problem-Solving Skills Attention to Detail
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Assisted my team with a better understanding of our operating system Everlogic by working with their customer service team.
- Certificate of Completion in Lightspeed EVO Courses
Certification
- Lightspeed EVO, Walker's Marine - December 2020
Languages
English
Full Professional
Timeline
Parts Specialist, Service and Warranty Writer
STR Boatworx
09.2024 - 01.2026
Parts Manager, Service and Warranty Writer
Southern Marine & RV Sales
08.2021 - 09.2024
Parts Manager
OneWater Marine, DBA Walker's Marine
12.2020 - 08.2021
Parts Sales Specialist
RV One Superstores (Formally Palm RV)
11.2018 - 12.2020
No Degree - Liberal Arts, Photography
IUPUI
High School Diploma -
Broad Ripple High School