MARNÉA WISE
Philadelphia,PA
Summary
Operations-minded optician dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Overview
5
5
years of professional experience
Work History
Optican
Cohen's Fashion Optical
10.2024 - Current
- Lead daily floor operations, directing workflow, staffing, and patient flow to drive performance and deliver an exceptional patient experience, contributing to top store sales in the location and exceeding targets by 10%.
- Partner with doctors and vendors to ensure business continuity in a high-volume environment generating approximately $400K in annual pre-insurance revenue.
- Serves Manager-on-Duty, to issue resolution and team accountability.
- Educate patients on complex optical products while maintaining billing accuracy and compliance
Sr. Optical Specialist – Lead
Visionworks
10.2023 - 10.2024
- Achieved 105% of yearly goal three months in advance.
- Opened and closed the store while ensuring operational readiness, efficiency, and overall business continuity
- Trained, coached, and developed associates, and supported interviewing and hiring to build a strong, high-performing team
- Partnered with the on-site Doctor to align scheduling and patient needs, executed operational improvements to drive store performance, and educated patients on proper contact lens use and care
- Instructed patients on proper insertion, removal, and cleaning techniques for contact lenses.
Optical Specialist
Visionworks
10.2021 - 10.2023
- Consistently met and exceeded individual sales goals in a high-volume environment
- Recognized for for strong performance and was requested to serve in other locations within three months of hire.
- Collaborated cross-functionally to maintain workflow efficiency and service quality
- Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
- Set up attractive displays, shared current promotions, and offered excellent customer service to increase satisfaction.
Retail Supervisor
PUMA
06.2021 - 08.2022
- Supervised daily floor operations and served as key holder
- Managed cash handling, register balancing, and operational compliance
- Evaluated company brand and message are maintained by assuring company CLP stayed above 60%
- Oversaw continuous floor maintenance and recovery efforts, keeping displays and shelves customer-ready and professionally presented.
Education
Sociology
Temple University
Skills
- Store Operations & Workflow Management
- Team Leadership, Coaching & Development
- Hiring & Interview Support
- Sales Performance & Goal Achievement
- Patient & Customer Experience Management
- Doctor & Vendor Collaboration
- Scheduling & Traffic Coordination
- Medical Billing Knowledge & HIPAA Compliance
- Inventory, Merchandising & Order Management
- Opening/Closing & Cash Handling Accountability
- Display building
- Product upselling
Timeline
Optican
Cohen's Fashion Optical
10.2024 - Current
Sr. Optical Specialist – Lead
Visionworks
10.2023 - 10.2024
Optical Specialist
Visionworks
10.2021 - 10.2023
Retail Supervisor
PUMA
06.2021 - 08.2022
Sociology
Temple University