Marnele Rich
Everett,WA
Summary
Motivated Store Manager practiced in customer relations, sales and inventory control. Demonstrated skill at improving store operations, increasing top line sales and reducing costs. Successful at sales growth, customer growth, budgets and goals.
Overview
17
17
years of professional experience
Work History
Store Manager
JOANN Fabrics and Crafts
Renton, WA
06.2023 - 04.2024
- Managed inventory tracking and physical inventory counts to minimize loss.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Trained and mentored associates to teach daily tasks and procedures.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
Associate
JOANN Fabrics and Crafts
Tukwila, WA
11.2021 - 06.2023
- Promoted sales initiatives to support company brand.
- Tracked company inventories, moved excess stock, and arranged products to improve sales.
- Built relationships with customers by providing friendly customer service.
- Assisted customers with selecting items and answering questions about products.
- Conducted inventory checks to ensure accuracy of shelf stock.
- Ensured compliance with company safety regulations at all times while on the job.
- Trained new associates on store operations, policies, and procedures.
Freight Manager
JOANN Fabrics and Crafts
Tukwila, WA
08.2015 - 10.2021
- Monitored inventory levels, placed orders and maintained records of incoming and outgoing shipments.
- Assisted in the development and implementation of new systems for tracking shipments throughout the supply chain process.
- Provided guidance and training to staff members responsible for loading and unloading cargo onto trucks or ships.
- Streamlined warehouse layout for optimized space utilization.
- Implemented and planned warehouse safety and security programs and activities.
- Implemented on-the-job training activities to cross-train employees on various tasks.
Inventory Coordinator
JOANN Fabrics and Crafts
Tukwila, WA
06.2010 - 08.2015
- Received, processed and finalized daily and weekly deliveries.
- Managed receiving team in stocking the freight with the 24-48 hour process.
- Completed full department audits in adherence with company audit schedule.
- Provided training and support to new team members on procedures.
- Ensured adherence to safety protocols within the production facility.
- Coordinated pick-up and delivery of express mail services.
- Provided customer service where needed and assisted where needed throughout the store.
Team Member
JOANN Fabrics and Crafts
Tukwila, WA
11.2006 - 08.2015
- Worked hard to learn required tasks quickly to maximize performance.
- Addressed customer needs, responding to specific requests.
- Developed positive customer relationships through friendly greeting and excellent service.
- Rotated through series of different stations based on team needs.
- Received, processed, and stocked merchandise in accordance with store policies.
- Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
Education
Highline High School
Burien, WA06-1990
Skills
- Operational budgeting
- Team Development
- Operations Management
- Talent Recruitment
- Shift Scheduling
- Supply Ordering
- Store Merchandising
- POS Systems
- Payroll Management
- Loss Prevention
- Customer Service Management
- Retail Inventory Management
- Employee Training
- Team Leadership
Timeline
Store Manager
JOANN Fabrics and Crafts
06.2023 - 04.2024
Associate
JOANN Fabrics and Crafts
11.2021 - 06.2023
Freight Manager
JOANN Fabrics and Crafts
08.2015 - 10.2021
Inventory Coordinator
JOANN Fabrics and Crafts
06.2010 - 08.2015
Team Member
JOANN Fabrics and Crafts
11.2006 - 08.2015
Highline High School