Marnie Jacobs
Farmington Hills
Summary
Professional hospitality worker, ready to excel in a fast-paced learning environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
4
4
years of professional experience
Work History
Server
West End Kitchen & Bar
08.2023 - Current
- Cultivated warm relationships with regular customers.
- Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
- Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
- Handled customer complaints professionally, resolving issues promptly to maintain positive relationships.
- Enhanced customer satisfaction by providing attentive and personalized service during busy shifts.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
Busser
Sunrise Cafe
07.2021 - 08.2024
- Reset and cleaned tables quickly to prepare for new customers.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Completed side work duties, ensuring that all necessary supplies were stocked for shift success.
Education
Bachelor of Science - Human Biology
Michigan State University
East Lansing, MI05-2027
Skills
- Strong work ethic
- Time management
- Exceptional customer service
- Attention to detail
- Conflict mediation
- Cleaning and sanitizing
Timeline
Server
West End Kitchen & Bar
08.2023 - Current
Busser
Sunrise Cafe
07.2021 - 08.2024
Bachelor of Science - Human Biology
Michigan State University
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