Marnie Sonenson
Boynton Beach,Fl
Summary
Experienced and skilled professional seeking a position to drive sales growth, foster customer relationships, and provide exceptional customer service. Goal-oriented and dedicated to leading or contributing to a successful team, surpassing company objectives, and ensuring high levels of customer satisfaction and loyalty. Committed to delivering excellent results with a positive and professional demeanor.
Overview
26
26
years of professional experience
Work History
BDC MANAGER
Motorcars
Delray Beach, FL
07.2023 - 01.2024
- Implemented data-driven decision-making practices, utilizing key performance indicators to guide strategic planning efforts for the BDC department.
- Optimized lead management processes to ensure timely follow-ups and increased conversion rates.
- Maximized revenue opportunities by identifying potential upsells and cross-sells during customer interactions.
- Streamlined BDC operations by identifying inefficiencies, implementing process improvements, and reducing response times.
Office Manager / Sales Representative
Continental Electric
Melville, NY
01.2005 - 04.2020
- Inside sales manager representing 5 leading commercial lighting companies
- Responsibilities included...not limited to, problem solving, quoting, processing purchase orders, answering emails, verbal communication, learning & in return educating my distributors on the new innovative products
- Delivering exceptional customer service and building strong relationships, while maintaining a professional, positive environment are my key points
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
- Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
- Developed comprehensive policy manuals outlining procedures and guidelines, contributing to a well-organized workplace culture.
- Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
- Optimized office space utilization, leading to more efficient and productive work environment.
- Streamlined document handling and processing, reducing turnaround time for client inquiries and requests.
- Improved team morale and cohesion with regular team-building activities and open communication channels.
- Resolved office disputes swiftly and equitably, maintaining harmonious workplace.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Manager/Buyer
Aerosole Shoe Company
01.1998 - 01.2005
- Company Overview: upscale clothing and accessories
- Responsibilities included, but are not limited to...overseeing multiple employees, mentoring and providing proper training
- Excellent communication and interpersonal skills, with the ability to help individuals achieve their full potential through targeted training and development initiatives
- Maintaining high volume of sales
- Responsible for all purchasing of merchandise showcased in all 3 locations
- Responsibilities are also defined as the same as below
- 1
- Customer service: Greeting customers as they enter the store, helping them find the right shoes, and answering any questions they have about products or promotions
- 2
- Sales: Encouraging customers to try on shoes, suggesting complementary products, and using sales techniques to close the sale
- 3
- Product knowledge: Having a deep understanding of the different types of shoes, their features, and how they fit, to help customers find the perfect pair
- 4
- Inventory management: Keeping track of stock levels, restocking shelves, and ensuring that all shoes are properly displayed and labeled
- 5
- Cash handling: Processing transactions, handling cash, credit and debit card payments, and providing customers with receipts
- 6
- Store maintenance: Keeping the store clean and organized, including dusting, sweeping, and taking out the trash
- 7
- Marketing and promotion: Displaying and promoting new products or special offers to encourage sales and build customer loyalty
- 8
- Teamwork: Collaborating with colleagues and managers to ensure that the store operates efficiently and working together to achieve sales targets
- In general, my goal as a shoe sales associate is to provide excellent customer service, help customers find the perfect pair of shoes, and contribute to the overall success of the store
- Upscale clothing and accessories
Education
Associate Of Business Administration - Business
Stony Brook University
Stony Brook, NYSkills
- Sales coordination
- Salesforce
- Customer service
Relocation
NY-FI, 12/31/22
Attributes
- Articulate
- Personable
- Dependable
- Honest
- Patient
- Trustworthy
- Open minded
- Rapport builder
- Problem solver
- Exceptional communication skills
- Good listener
- Positive individual personally & professionally
Timeline
BDC MANAGER
Motorcars
07.2023 - 01.2024
Office Manager / Sales Representative
Continental Electric
01.2005 - 04.2020
Manager/Buyer
Aerosole Shoe Company
01.1998 - 01.2005
Associate Of Business Administration - Business
Stony Brook University