Maro Querin
Greenville,NC
Summary
Dedicated food service manager with 2 years of experience overseeing staff and supervising banqueting events at Hilton. Excellent leadership and interpersonal skills, decisive and detail-oriented. Looking to climb the career ladder in the hospitality and hotel management sector. A quick thinker and problem-solver, I am looking for the next level of career challenge.
Overview
6
6
years of professional experience
Work History
Banquet Captain
Hilton
Greenville, NC
09.2023 - Current
- Organized banquet staff to ensure efficient service of guests.
- Supervised the set-up of buffets, ensuring quality presentation of all dishes.
- Provided guidance and direction to banquet staff regarding setup, meal service, clean-up.
- Conducted pre-shift meetings with staff to review daily events, tasks, and expectations.
- Verified accuracy of billing invoices prior to finalizing charges with customers.
- Resolved customer complaints promptly while maintaining a professional demeanor.
- Trained new employees on proper sanitation practices, customer service etiquette.
- Ensured compliance with alcohol policies by monitoring consumption at events.
- Responded quickly to any unexpected changes or issues that arose during an event.
Banquet Server
Hilton
Greenville, NC
04.2022 - 09.2024
- Assisted in the setup and breakdown of banquet tables, chairs, linens, and other equipment.
- Provided prompt, friendly service to all guests during banquets or catered events.
- Carried trays of food items from kitchen to dining areas.
- Replenished buffet lines with fresh foods as needed.
- Maintained cleanliness of work area throughout shift including tables, chairs and floors.
- Communicated with chefs regarding any special requests from guests.
- Set up stations for serving meals according to established guidelines.
- Assisted with closing duties such as restocking supplies, wiping down surfaces.
- Answered questions regarding menu items and assisted guests in making selections.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
Pet Caretaker
Doggywalker
ALEXANDRIA, VA
05.2020 - 09.2022
- Provided daily care and attention to pets, including feeding, grooming, walking and playing.
- Developed relationships with pet owners to ensure that all instructions were followed accurately.
- Ensured the safety of animals in my care by monitoring their behavior and providing appropriate guidance.
Barista
Dolce & Bean
ALEXANDRIA, VA
07.2018 - 07.2019
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Operated cash registers to process customer payments.
- Monitored inventory levels of supplies and restocked when necessary.
- Assisted in the preparation of baked goods including muffins, cookies, scones, cakes.
- Placed orders with suppliers for delivery of products required for daily operations.
Education
High School Diploma -
Alexandria City High School
Alexandria, VA06-2019
Skills
- Staff Leadership
- Guest Relations
- Staff Management
- Banquet Setup
Timeline
Banquet Captain
Hilton
09.2023 - Current
Banquet Server
Hilton
04.2022 - 09.2024
Pet Caretaker
Doggywalker
05.2020 - 09.2022
Barista
Dolce & Bean
07.2018 - 07.2019
High School Diploma -
Alexandria City High School