Maronica Peterkin
Dallas,TX
Summary
Dedicated and personable customer service professional with over 5 years of experience across beauty, hospitality, and security industries. Known for strong communication skills, quick adaptability, and a customer-first approach. Passionate about providing exceptional service and resolving issues efficiently to ensure customer satisfaction.
Overview
7
7
years of professional experience
Work History
Customer Service Associate
3 Girls and a Needle
Atlanta, GA
02.2020 - 10.2025
- Supported customer satisfaction initiatives through effective service delivery in a busy salon environment. Assisted in client engagement by highlighting salon services and special promotions. Fostered positive client relationships through attentive service and personalized attention.
Customer Service Associate
Atlanta Breakfast Club
Atlanta, GA
05.2020 - 05.2021
- Oversaw customer order processing and transaction accuracy. Guided patrons in menu choices and communicated restaurant policies effectively. Addressed and resolved customer concerns to enhance overall dining satisfaction. Cultivated a warm and inviting atmosphere for guests.
Customer Service Associate
Allied Universal
Atlanta, GA
03.2019 - 04.2020
- Facilitated guest interactions by offering assistance and guidance. Engaged with customers to understand their concerns and deliver appropriate solutions. Managed emergency situations with a high level of professionalism. Promoted a safe environment while enhancing customer service standards.
Education
Cosmetology Certificate - undefined
Aveda Institute
Atlanta, GA12.2021
High School Diploma - undefined
A. Maceo Smith New Tech High School
Dallas, TX05.2016
Skills
- Assisted customers by addressing inquiries and providing support Resolved conflicts using effective problem-solving skills Communicated clearly with clients to improve service experience Adapted swiftly to new processes and technologies Managed time effectively to meet deadlines Maintained attention to detail in all tasks Educated customers on product and service offerings Troubleshot issues to deliver timely solutions Demonstrated proficiency with equipment
Timeline
Customer Service Associate
Atlanta Breakfast Club
05.2020 - 05.2021
Customer Service Associate
3 Girls and a Needle
02.2020 - 10.2025
Customer Service Associate
Allied Universal
03.2019 - 04.2020
Cosmetology Certificate - undefined
Aveda Institute
High School Diploma - undefined
A. Maceo Smith New Tech High School