Marqeitta B. Playfair
San Antonio,TX
Summary
Transportation and Personal Property specialist with extensive Department of Defense experience in household goods and passenger travel operations. Expertise in counseling military personnel and civilians on transportation entitlements, coordinating shipments, and resolving complex issues. Proven track record in quality assurance, contractor performance monitoring, and regulatory compliance. Skilled in applying DoD transportation regulations and utilizing automated systems to ensure accurate execution of transportation services.
Overview
14
14
years of professional experience
Work History
Contracting Officer's Representative (COR) 40 hrs.
U.S. Air Force
RAF Croughton
08.2022 - 03.2026
- Provided COR support for a $21M logistics contract covering Personal Property, Travel, Supply, Vehicle Maintenance, and Installation Support services.
- Monitored contractor services across seven offices to ensure compliance with quality standards, customer service expectations, and regulatory requirements.
- Tracked performance and workload using SPM to identify service trends and maintain a 98% customer satisfaction rate.
- Performed QA reviews of Personal Property and Travel operations, checking procedures and documentation for compliance with the JTR, PWS, and DoD transportation regulations.
- Assisted customers and contractor personnel with transportation issues by researching regulations, explaining requirements, and coordinating solutions.
- Conducted routine inspections, documented service deficiencies, and coordinated with contractors to ensure timely corrective actions.
- Reviewed contractor documentation and invoices using PIEE and WAWF to verify services met contract requirements.
Personal Property Specialist 40 hrs.
U.S. Air Force - 72nd Logistics Readiness Squadron
Tinker AFB, OK
05.2019 - 08.2020
- Counseled military members and families on HHG, unaccompanied baggage, non-temporary storage, and POV transportation entitlements, ensuring smooth domestic and overseas moves.
- Coordinated daily with JPPSO, PPPO, TSPs, and customers to schedule shipments, effectively resolving delays and discrepancies.
- Applied JTR and DoD transportation regulations to determine entitlements and resolve shipment issues.
- Conducted pre-move and in-transit inspections, checking packing, crating, and containerization for compliance with transportation requirements.
- Processed and maintained shipment records in DPS, correcting errors and ensuring accurate documentation.
- Assisted with specialized shipments, carrier restrictions, claims documentation, and customer concerns.
- Documented service failures and coordinated corrective actions, enhancing customer satisfaction by resolving shipment and service issues.
Transportation Assistant 40 hrs.
U.S. Air Force - 72nd Logistics Readiness Squadron
Tinker AFB, OK
04.2018 - 05.2019
- Coordinated high-visibility and contingency travel, ensuring compliance with federal regulations and enhancing travel efficiency.
- Assisted in processing travel orders and transportation requests for service members, facilitating smooth travel arrangements and operational readiness.
- Monitored $3.5M CTO contract, auditing 1,000+ travel transactions with 100% accuracy.
- Supported acquisition and payment processes by reconciling invoices, avoiding penalty fees through accurate and timely processing.
- Collaborated with various departments to streamline transportation processes and procedures.
- Provided support during audits by preparing necessary documentation and reports.
Personal Property Specialist 40 hrs.
U.S. Air Force
Aviano AB
08.2012 - 05.2015
- Managed around 30 household goods shipments weekly as part of a four-person team, ensuring customer needs and timely processing.
- Assisted customers in initiating household goods shipments and verifying documentation accuracy to streamline processing and avoid delays.
- Counseled military personnel and families on property transportation entitlements and shipment requirements, ensuring understanding of procedures and compliance.
- Provided individualized counseling to address unique shipment circumstances and explain transportation options.
- Conducted weekly briefings for approximately 30 members on household goods shipment procedures and documentation.
- Coordinated with transportation offices, carriers, and contractors to schedule movement and delivery of shipments.
- Maintained accurate shipment records while monitoring transportation requirements for discrepancies or delays.
- Provided exceptional customer service during relocation processes, effectively resolving transportation issues and enhancing customer satisfaction in high-volume operations.
Education
Associate of Applied Science - Transportation
Community College of The Air Force
Montgomery, AL01-2013
Skills
- Personal Property
- Entitlement Analysis
- Quality Control
- Performance monitoring
- Logistics Management
- DoD regulations
- Shipment processing
- Customer Service
- Transportation Systems
Awards
- 501st CSW Civilian of the Quarter 2024
- 501st CSW Civilian of the Quarter 2023
- 72 LRS Wiley Post Award, 2019
Certifications And Systems
Professional Deployment/Distribution/Transportation Certificate (PDDPC), DPS, DTS, GATES, DCAPES, ARIS, DRRS
Timeline
Contracting Officer's Representative (COR) 40 hrs.
U.S. Air Force
08.2022 - 03.2026
Personal Property Specialist 40 hrs.
U.S. Air Force - 72nd Logistics Readiness Squadron
05.2019 - 08.2020
Transportation Assistant 40 hrs.
U.S. Air Force - 72nd Logistics Readiness Squadron
04.2018 - 05.2019
Personal Property Specialist 40 hrs.
U.S. Air Force
08.2012 - 05.2015
Associate of Applied Science - Transportation
Community College of The Air Force