MarQuala Stokes
Amherst,OH
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
8
8
years of professional experience
Work History
Bartender
Dreamers cabaret
Akron , Ohio
08.2018 - Current
- Greeted customers and provided excellent customer service.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Provided drink suggestions to customers based on their preferences.
- Processed payments accurately and efficiently with POS system.
- Assisted in setting up the bar for service shift.
- Kept track of all orders made by customers and communicated them promptly to kitchen staff.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Resolved customer complaints in a professional manner.
- Organized storeroom inventory of supplies such as cups, napkins, straws.
- Adhered to state regulations regarding serving alcohol responsibly.
- Attended regular training sessions to stay updated on new products or trends.
- Followed safety protocols while handling sharp tools or dangerous chemicals.
Call Representative
VXI Global Solutions LLC
Canton , Ohio
07.2018 - 08.2021
- Answered incoming calls and responded to customer inquiries in a professional manner.
- Provided customers with product and service information, as well as troubleshooting assistance.
- Processed orders, forms, applications, and requests while following established protocols.
- Directed customer calls to appropriate personnel for resolution of complex issues.
- Adhered to all service standards, policies, and procedures set by the organization.
- Performed follow-up calls to ensure customer satisfaction with products or services provided.
- Resolved complaints quickly and efficiently while maintaining a positive attitude towards customers.
- Identified opportunities for upselling additional products or services based on customer needs.
- Utilized effective communication techniques such as active listening and clarifying questions to establish rapport with customers.
Quality’s Assurance
Case Farms
Canton , OH
09.2016 - 06.2018
- Performed comprehensive reviews of product specifications and quality assurance procedures.
- Developed and implemented Quality Assurance protocols to ensure compliance with safety standards.
- Conducted internal audits and inspections to evaluate the effectiveness of Quality Assurance processes.
- Investigated customer complaints regarding product quality issues, identified root causes, and developed corrective actions.
- Created detailed reports on Quality Assurance activities for management review.
- Monitored performance trends in order to identify potential areas of improvement within the QA process.
- Analyzed test results from laboratory experiments and field trials in order to determine acceptable levels of product performance.
Education
Certification - Medical Assisting
LaRocque Academy
Canton Ohio04-2021
High School Diploma
Timken High School
Canton , Ohio 05-2013
Skills
- Suggestive Selling
- Beverage Preparation
- Menu Memorization
- Basic accounting
- Food Running
- Health codes compliance
- Food Service
- Payment Processing
- Food Preparation
- Cash Register Operation
- New Hire Training
- Inventory
- Maintaining a clean bar
- Responsible Alcohol Service
- Sales expertise
- Marketing and sales experience
- Identification verification
- Professional Appearance
- Extensive wine knowledge
- Extensive spirits knowledge
- Service-oriented mindset
- Customer Service
- Handling Difficult Customers
- Staff Management
- Salesmanship
- Complex Problem-Solving
- Excellent judgment
- Engaging personality
- Outgoing Personality
- Courteous
- Team training and development
Timeline
Bartender
Dreamers cabaret
08.2018 - Current
Call Representative
VXI Global Solutions LLC
07.2018 - 08.2021
Quality’s Assurance
Case Farms
09.2016 - 06.2018
Certification - Medical Assisting
LaRocque Academy
High School Diploma
Timken High School