Marqualle Gentry

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.
• Made appointments for customers and set up they transportation

• Disinfected and mopped bathrooms to keep facilities sanitary and clean.
• Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
• Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
• Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.

• Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
• Improved facility cleanliness by performing daily maintenance tasks, such as sweeping, mopping, and vacuuming.
• Reduced the spread of germs by sanitizing high-touch surfaces such as doorknobs and handrails.
• Maintained a positive and professional demeanor while interacting with building occupants, promoting a respectful work environment.

Open & Close The store

Make schedule

Handle all customers complaints

Manage the employees & count down the register at the end of the night

• Greet customers when they come into the lot to return vehicles.

• Take keys and direct customers to the shuttle if they are going to airport.

• Report any damage that was caused to the vehicle and get all information needed for the company

•When working with the customers we have to maintain a positive and outgoing attitude and environment so the customers can know we appreciate they business and always want them to return