Marquan Carroll
Hershey Entertainment & Resorts
Middletown,PA
10
years of professional experience
Detail-oriented professional with extensive experience in housekeeping, retail and operations management. Skilled in issue resolution and training, consistently fostering a positive work environment to enhance team performance and guest experiences.
Work History
Housekeeping Supervisor
1 Year- Supervised daily housekeeping operations, ensuring adherence to cleanliness standards and guest satisfaction.
- Conducted routine inspections of guest rooms and public areas to maintain quality control.
- Trained staff on efficient cleaning techniques and safety protocols for optimal performance.
- Collaborated with management to implement inventory tracking systems for cleaning supplies.
Housekeeper
9 Months- Maintained cleanliness and organization of guest rooms and public areas to enhance guest satisfaction.
- Performed routine cleaning tasks efficiently, adhering to safety and sanitation standards.
- Utilized various cleaning tools and equipment effectively for optimal results.
- Collaborated with team members to manage workload and meet housekeeping goals consistently.
- Responded promptly to guest requests for additional services or amenities as needed.
Relief Manager
3 Years 11 Months- Supervise daily operations
- Handle customer complaints and concerns
- Manage inventory and supplies
- Solve problems with associates/customers
- Train new hires
- Communicate store policies and procedures to all associates
- Maintain good morale within associates
- Close the store and get it ready for the opening manager the following day
- Maintain a clean, and safe work environment
- Fostered a positive work environment, promoting teamwork and collaboration among staff members.
Production Operator
2 Months- Learn and work multiple lines within the Peanut Butter department
- Maintain high quality of food safety standards and sanitation standards
- Operate process and packaging equipment
- Clean and inspect equipment
- Follow good manufacturing practices (GMP)
- Follow personal protective equipment (PPE)
- Work various shifts including twelve hour shifts
- Used equipment properly to avoid workplace hazards or injuries.
- Set up and adjusted machines for day-to-day operations.
Security Officer
4 Months- Monitored premises to ensure safety and security for personnel and property.
- Effectively monitored security during eight-twelve hour shifts
- Monitored all points of entry
- Signed in all trucks that entered the factory
- Toured the inside and outside the factory multiple times per shift
Shift Leader
3 Years 9 Months- Supervised daily operations to ensure efficient workflow and optimal staff performance.
- Trained and mentored new team members on store policies and procedures.
- Implemented inventory management practices to maintain stock levels and reduce waste.
- Set up advertising displays and arranged products selected by customer
- Answered customer questions regarding price, location, and availability of product
- Operated scanner, cash register, and other electronics
- Made schedule for all employees
- Opened the store for customers
- Close the store and get it ready for the manager for the following day
Education
Bachelor of Science - Accounting
Skills
Cleaning and sanitation
Food Safety
Attention to detail
Customer service
Inventory management
Training and mentoring
Issue resolution
Retail sales
Timeline
Housekeeping Supervisor
Hershey Entertainment & Resorts
08.2025 - 08.2026Read More
Housekeeper
Hershey Entertainment & Resorts
11.2024 - 08.2025Read More
Relief Manager
Giant Food Stores
12.2020 - 11.2024Read More
Production Operator
The Hershey Company
10.2020 - 12.2020Read More
Security Officer
Allied Universal Security Services
06.2020 - 10.2020Read More
Shift Leader
Save A Lot
06.2016 - 03.2020Read More
East Stroudsburg University of Pennsylvania
Bachelor of Science from Accounting
Read More