Marque Charleston
Wine Expert
Red Cliff,CO
Summary
Flexible and Analytical, with a keen eye for details. Ability to follow direction, lead, train, and maintain an enthusiastic, productive staff. Proven skills to seek out potential solutions to ongoing challenges. Strong strategic planning skills, combined with the ability to coordinate the efforts of individuals in order to meet organizational goals. Wine enthusiast and professional with a great and developing palate, who’s looking for amazing experiences in the Food, Wine and Spirits industry in order to further my career and passion.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Wine Supervisor/Wine Specialist/ Instructor
Total Wine & More
01.2013 - 07.2020
- Total Wine & More
- Educate, assist, and persuade customers on the value of our business products and services
- Maintain and develop extensive knowledge on the company's line of wine, spirits, and beer
- Receive deliveries daily from vendors, ranging from 10 to 5000 cases of product per day
- Balancing order accounts and issuing payment to vendors
- Manage wine salespeople to maximize margins and overall experience
- Promote continuous development of wine regions and terroir that affects the overall taste of wine
- Provide guests with an exceptional wine experience.
Wine Sales/Assistant Wine Buyer
Market Square Fine Wine and Liquors
03.2022 - 04.2023
- As part of my responsibilities, I educate customers on wine purchases, as well as giving wine classes and assisting wherever needed in store
- As with my previous jobs in this field, I'm a key holder, responsible for closing and/or opening the store.
- Built long-term supplier relationships with vendors to establish quality and competitive pricing.
- Maintained complete documentation and records of all purchasing activities.
- Forecasted purchasing trends and improved merchandising strategies.
- Analyzed current vendors and products to stay abreast of market trends and evaluate new suppliers.
Finance Officer
United States Army National Guard
01.1998 - 01.2013
- Planned, coordinated, and managed the training of and missions of soldiers
- The ability to establish disbursement/banking operations in foreign and domestic environments
- Conducted monthly staff meetings with other leaders to determine best course of action
- My responsibilities throughout my career here have been in the following areas
- Finance
- Engineering
- Collaborated with team leaders to define standards, policies and procedures to meet company goals.
Bartender, Sommelier
White Bear Yacht Club
02.2019 - 03.2020
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Head Sommelier
Clusters And Hops Restautant
04.2023 - 12.2023
- Trained service staff on wines, spirits and cocktails to maximize revenue and maintain stellar reputation for service.
- Coordinated wine selection and restocking for cellar with over 3000 bottles.
- Oversaw successful bar service and operations to handle as many as 300 guests per day.
- Implemented new promotional strategies, dramatically increasing business.
- Handled questions and concerns skillfully and redirected customers toward higher profit items to increase per-ticket revenue.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Education
BS - Business Administration/Finance
Metropolitan State University
hours, Saint Paul, MN2020
AS - Business Management
Minneapolis Community and Technical College
Minneapolis, MN01.2012
Skills
- Word, Excel, Power Point, Access
- Customer Feedback
- Plan Budgets
- Guest Satisfaction
- Liquor, Beer and Wine Knowledge
- Handling Difficult Customers
- Recipe and Menu Memorization
- Excellent Judgment
- Team Training
- Staff Management
- Safe Food Handling Procedures
- Maintaining a Clean Bar
- Ordering Procedures
- Energetic and Outgoing
- Servsafe Certified
- Good Conversationalist
- Bartending License
Certification
CSW
Timeline
Head Sommelier
Clusters And Hops Restautant
04.2023 - 12.2023
Wine Sales/Assistant Wine Buyer
Market Square Fine Wine and Liquors
03.2022 - 04.2023
Bartender, Sommelier
White Bear Yacht Club
02.2019 - 03.2020
Wine Supervisor/Wine Specialist/ Instructor
Total Wine & More
01.2013 - 07.2020
Finance Officer
United States Army National Guard
01.1998 - 01.2013
BS - Business Administration/Finance
Metropolitan State University
AS - Business Management
Minneapolis Community and Technical College
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