Marquee Brown
Canton,MS
Summary
Highly motivated individual with plenty of years in various Industry experience. Consistently drives results by building and leading high-performance teams. Excellent communication skills with a proven history of effectively collaborating across all organizational levels. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
14
14
years of professional experience
Work History
Assistant Service Manager
Mac Haik - Dodge Chrysler Jeep Ram
04.2016 - 04.2023
- I met with customers to discuss service needs and offer available solutions.
- Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
- We met with customers to discuss service needs and develop effective and practical solutions.
- Monitored team performance, adhered to service level agreements (SLAs), and provided detailed job training.
- I trained [Number] less-skilled service workers on standards, efficiency, and conflict resolution for best-in-class customer service.
- Followed up with customers during and after installations to verify satisfaction.
- Developed written plans and obtained customer consent to proceed.
- Resolved customer complaints in a professional and timely manner.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Monitored service staff performance and provided feedback for improvement.
- Coordinated with other departments to maintain a streamlined and productive workflow.
- Implemented strategies to increase customer service satisfaction ratings.
- Maintained records of service transactions and customer feedback for future reference.
- Hired, trained, and supervised a team of service staff members to meet business goals.
- Analyzed service reports to identify areas of improvement.
- Developed department processes and procedures to boost customer satisfaction.
Warehouse Worker
Yates Services
05.2014 - 04.2016
- Loaded, unloaded, and moved material to and from storage and production areas.
- Performed general housekeeping and cleaning tasks.
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
- Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
- Cleaned and maintained the warehouse in compliance with OSHA safety standards.
- Maintained a clean, orderly work environment free of hazards.
Vehicle Processor
Wallenius Wilhelmsen LogisticsV
02.2011 - 07.2014
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
Parts Salesman
O'Reilly Auto Parts
01.2013 - 05.2014
- Conducted cash handling, credit card transactions, and register closeout at end of business day.
- Assisted customers in finding appropriate parts promptly.
- Ordered parts from various distributors to fulfill demands.
- Greeted customers via telephone and in person to answer questions, resolve concerns and complete sales.
Detention Officer
Madison County Detention Center
01.2009 - 10.2011
- Wrote daily reports and maintained logs of inmate activities and behaviors.
- Conducted physical searches of prisoners and premises in search of weapons and contraband.
- Took custody of prisoners from arresting officers to begin processing into the detention facility.
- Regularly conducted security and sanitation checks.
- Attended to feeding, housing, and physical well-being of inmates.
- Responded promptly to emergency situations and provided medical aid.
- Transported prisoners throughout the facility and off-site to medical appointments and court appearances.
Education
High School Diploma -
Canton Public High School
Canton, MS05.2007
Skills
- Leadership Development
- Schedule Coordination
- Staff Motivation
- Automotive Knowledge
- Service and Parts Teams Management
- Job Assignments
Timeline
Assistant Service Manager
Mac Haik - Dodge Chrysler Jeep Ram
04.2016 - 04.2023
Warehouse Worker
Yates Services
05.2014 - 04.2016
Parts Salesman
O'Reilly Auto Parts
01.2013 - 05.2014
Vehicle Processor
Wallenius Wilhelmsen LogisticsV
02.2011 - 07.2014
Detention Officer
Madison County Detention Center
01.2009 - 10.2011
High School Diploma -
Canton Public High School
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