Marquella Washington
Big Spring
Overview
18
18
years of professional experience
Work History
Cashier
Murphy's USA Gas Station
Big Spring
03.2023 - 02.2024
- Assisted customers efficiently by stocking, cleaning, and delivering quality service
- Greeted customers warmly upon entry to create a welcoming atmosphere.
- Assisted customers in finding or ordering merchandise
- Responded to customer inquiries to provide accurate information.
- Handled returns and exchanges
- Resolved customer complaints promptly to ensure satisfaction
- Executed cash, check, or credit transactions accurately
- Conducted cash drawer counts at the end of shifts to ensure accuracy.
- Stocked merchandise
Psychiatric Nursing Assistant
Big Spring State Hospital
Big Spring
08.2022 - 02.2023
- Facilitated direct therapeutic interactions with patients to enhance living and social skills.
- Monitors patients and the environment to provide for individual safety and health.
- Monitored, reported, and documented patient conditions and behaviors to support effective care planning.
- Delivered health, personal, and emergency care services to patients, ensuring their safety and well-being.
- Executed related tasks to support team objectives.
Child Care Worker
ChildCare Careers
Fort Worth
04.2018 - 07.2019
- Observe and monitor children's play activities.
- Supported children's emotional and social development, fostering empathy and positive self-concepts.
- Communicated regularly with parents or guardians about children's daily activities and behaviors, strengthening family engagement.
- Instruct children in health and personal habits, such as eating, resting, and toilet habits.
- Help children with homework and schoolwork.
- Organized and facilitated recreational activities and outings, enhancing children's social skills and teamwork.
- Ensured children's safety by regularly inspecting play areas for hazards.
- Organize and store toys and materials to ensure order in activity areas.
Cashier
BURGER KING
Fort Worth
05.2017 - 07.2018
- Receive payment by cash, check, credit cards, vouchers, or automatic debits.
- Issue receipts, refunds, credits, or change due to customers.
- Assisted customers by providing information and resolving complaints, enhancing customer satisfaction.
- Created a friendly atmosphere by greeting customers as they arrived.
- Answer customers' questions, and provide information on procedures or policies.
- Maintained clean and orderly checkout areas, ensuring a pleasant shopping environment.
- Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
- Calculated total payments received and reconciled with total sales, ensuring accurate financial reporting.
- Operate office equipment such as fax machines, copiers, and phone systems, and use computers for spreadsheets, word processing, database management, and other applications.
- Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.
- Complete forms in accordance with company procedures.
- Maintain scheduling and event calendars.
- Perform quality checks on products and parts.
- Package finished products and prepare them for shipment.
- Rotate through all the tasks required in a particular production process.
- Complete production reports to communicate team production level to management.
- Maintain production equipment and machinery.
Customer Service, Service Agent
Dialog Direct
Fort Worth
04.2014 - 06.2015
- Conferred with customers via phone or in person to provide product information, process orders, cancel accounts, and resolve complaints.
- Maintained detailed records of customer interactions, documenting inquiries, complaints, and resolutions to enhance service quality.
- Verified customer issue resolution changes were implemented effectively.
- Referred unresolved customer grievances to appropriate departments for timely investigation and resolution.
- Contact customers to respond to inquiries or to notify them of claim investigation results or any planned.
- Determine charges for services requested, collect deposits or payments, or arrange for billing.
- Compute and record totals of transactions.
- Bag, box, wrap, or gift-wrap merchandise, and prepare packages for shipment.
Production/Operations
VALUE VILLAGE
Seattle
06.2010 - 03.2012
- Verified cash drawer amounts at shift start, ensuring accuracy and availability of sufficient change for smooth operations.
- Processed payments through cash, check, credit cards, vouchers, or automatic debits, ensuring accurate transactions.
- Issue receipts, refunds, credits, or change due to customers.
- Process merchandise returns and exchanges.
- Stock shelves, and mark prices on shelves and items.
- Sort, count, and wrap currency and coins.
- Greeted customers upon entry, fostering a welcoming environment to enhance their experience.
- Answer customers' questions and provide information on procedures or policies.
Customer Service Representative
STARTEK
Big Spring
06.2006 - 01.2007
- Conferred with customers by telephone or in person to provide information on products or services, process orders, cancel accounts, and gather complaint details.
- Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
- Maintained detailed records of customer interactions, including inquiries, complaints, and actions taken to facilitate follow-up.
- Verified implementation of changes to effectively resolve customers' issues and enhance satisfaction.
- Determine charges for services requested, collect deposits or payments, or arrange for billing.
- Refer unresolved customer grievances to designated departments for further investigation.
- Assisted in various tasks within production process to ensure workflow continuity.
- Complete production reports to communicate team production level to management.
- Determine work assignments and procedures.
Education
Bachelor of Science - Criminal Justice
Strayer University-District of Columbia
Washington, DC03-2026
High School Diploma -
Penn Foster
Fort Worth04-2017
Skills
- Cash handling
- Cash drawer balancing
- Order Entry
- Inventory management
- Retail operations
- Sales
- Customer service
- Customer assistance
- Communication skills
- Verbal communication
- Time management
- Organizational skills
- Problem solving
- Data Entry
- Microsoft Office
- Microsoft Word
- Microsoft Outlook
- Microsoft Powerpoint
- Typing
- Task management
- Conflict resolution
- Empathy skills
- Record keeping
Assessments
- Basic computer skills, Completed, 07/01/20
- Verbal communication, Expert, 07/01/20
- Call center customer service, Proficient, 09/01/21
- Typing, Completed, 09/01/21
- Mechanical skills: Monitoring, Familiar, 06/01/20
- Customer focus & orientation, Highly Proficient, 10/01/20
- Filing & organization, Highly Proficient, 07/01/20
- Working with MS Word documents, Proficient, 07/01/20
- Customer service, Proficient, 04/01/22
- Working with MS Word documents, Familiar, 07/01/22
- Scheduling, Proficient, 07/01/22
- Case management & social work, Familiar, 07/01/22
Timeline
Cashier
Murphy's USA Gas Station
03.2023 - 02.2024
Psychiatric Nursing Assistant
Big Spring State Hospital
08.2022 - 02.2023
Child Care Worker
ChildCare Careers
04.2018 - 07.2019
Cashier
BURGER KING
05.2017 - 07.2018
Customer Service, Service Agent
Dialog Direct
04.2014 - 06.2015
Production/Operations
VALUE VILLAGE
06.2010 - 03.2012
Customer Service Representative
STARTEK
06.2006 - 01.2007
Bachelor of Science - Criminal Justice
Strayer University-District of Columbia
High School Diploma -
Penn Foster