Results-driven professional with 7 years of experience in staff management. Proven track record of reducing turnover, peoviding exception customer seevice, and training. Adept at problem-solving quickly and efficiently. Passionate about emplouee morale. Known for being a team-player ans provinf positive reinforcement. Seeking employment that is mutally beneficial.
Hi, I’m
MARQUESE MCMILLAN
Flint,MI
Summary
Work History
BioLife Plasma Services
Assistant Manager
04 2022 - Current
Job overview
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Mentored team members to enhance professional development and accountability in workplace.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Established team priorities, maintained schedules and monitored performance.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Defined clear targets and objectives and communicated to other team members.
Laugh and Learn Therapy
Training Supervisor
10 2020 - 04 2022
Job overview
- Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
- Evaluated the effectiveness of existing training initiatives using key performance metrics, making data-driven adjustments when necessary.
- Selected or wrote appropriate curriculum for specific course topics.
- Provided recommendations for process improvements and discontinuation of ineffective or outdated methods.
- Mentored new hires during their onboarding process, accelerating their integration into the company culture and work environment.
- Managed a team of trainers to ensure consistent delivery of high-quality training sessions across all departments.
- Established a culture of continuous learning by implementing regular feedback loops and performance evaluations.
American Red Cross
FIRST AID Instructor
12 2021 - 12 2023
Job overview
- Taught basic first aid principles and techniques for adults and children following ABCs of first aid and treatment techniques for burns, bleeding and fractures.
- Maintained accurate records of student progress, attendance, and certifications, contributing to efficient administrative processes.
QBS Safety Care
QBS Trainer
12 2021 - 12 2022
Job overview
- Monitored and reported trainee progress, introducing new learning tools to address individual needs.
- Educated clients on proper use of products and systems.
- Enhanced trainee engagement through interactive workshops and hands-on activities.
Laugh and Learn Therapy
Lead Registered Behavior Technician
10 2020 - 04 2022
Job overview
- Participated in continuing education opportunities, staying current on industry best practices and emerging research findings.
- Enhanced client progress by creating and implementing individualized behavior intervention plans.
- Effectively communicated ongoing progress updates to supervisors, facilitating informed decision-making regarding treatment plans adjustments.
- Promoted client safety during therapy sessions by adhering to risk management guidelines and procedures.
- Incorporated play-based techniques into therapy sessions, making learning enjoyable while still meeting targeted objectives.
- Contributed to the reduction of challenging behaviors by implementing proactive strategies across settings.
- Collected data on client behaviors, allowing for ongoing analysis and adjustments to treatment plans.
Journey Therapy Center
Registered Behavior Technician
01 2019 - 10 2020
Job overview
- Developed rapport with clients and families, fostering trust and open communication essential to successful treatment outcomes.
- Utilized technology tools for data collection and analysis, streamlining the process of monitoring client progress and informing treatment plan adjustments.
- Enhanced client''s communication skills through the use of visual aids, social stories, and roleplaying activities.
- Kept accurate records by documenting progress and adhering to prescribed behavior plan.
- Promoted positive behavior change by utilizing reinforcement strategies, token economies, and behavior contracts.
- Facilitated generalization of learned skills across various environments by collaborating with educators, therapists involved in clients'' care networks.
- Maintained detailed records of client progress, enabling data-driven decision making for intervention adjustments and goal development.
Centria Healthcare Autism Services
Behavior Technician
10 2018 - 01 2019
Job overview
- Monitored client progress to provide continued guidance and consistent feedback to families.
- Enhanced client progress by implementing individualized behavior intervention plans.
- Assessed client progress regularly, adjusting intervention strategies as needed to ensure continued growth and development.
- Improved client communication skills through the use of evidence-based practices and techniques.
- Trained clients to apply appropriate social skills and behavior modification techniques.
- Documented interventions, assessments and progress reports on database to enable tracking history and maintain consistent records.
- Developed individualized plans to address challenging behaviors.
- Worked as part of collaborative team to address changing needs of children and families.
- Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes.
- Collaborated closely with mental health professionals with treatment plan implementation.
Education
Clio Area High School
05.2009
University Overview
Skills
- Microsoft Office
- Mathematics
- Planning/Event Planning
- Communication
- Ability to work under pressure
- Time Management
- Decision Making
- Leadership
- Adaptability
- Creativity
- Teamwork Focused
- Conflict Resolution
- Sales growth
- Employee scheduling
- Business administration
- Consulting
- Training
- Business planning
- Recruiting and interviewing
- Staff Management
- Business Development
- Operations management
- Cost Control
- Staff supervision
- Google Drive
- Strategic planning
- Project Management
Timeline
Assistant Manager
BioLife Plasma Services
04 2022 - Current
Training Supervisor
Laugh and Learn Therapy
10 2020 - 04 2022
FIRST AID Instructor
American Red Cross
12 2021 - 12 2023
QBS Trainer
QBS Safety Care
12 2021 - 12 2022
Lead Registered Behavior Technician
Laugh and Learn Therapy
10 2020 - 04 2022
Registered Behavior Technician
Journey Therapy Center
01 2019 - 10 2020
Behavior Technician
Centria Healthcare Autism Services
10 2018 - 01 2019
Clio Area High School