Summary
Overview
Work History
Education
Skills
Additional Information
Work Availability
Quote
Timeline
SeniorSoftwareEngineer
Marqueta Oliver

Marqueta Oliver

Las Vegas,NV

Summary

United States Air Force veteran and seasoned service industry professional with over 20 years of multi-faceted hospitality and non-profit experience including: case management, restaurant management, fine dining service, crafting cocktails, wine service, training and development and performing tasks to ensure the businesses ongoing success. Looking for an opportunity to use utilize extensive experience while bringing deep understanding of what it takes to run high-quality programs and achieve desired results.

Overview

26
26
years of professional experience

Work History

Veteran Career Coach

Goodwill
Las Vegas, NV
03.2022 - Current
  • Develops career and education plans based on individual needs.
  • Works with team to continuously improve career and placement opportunities for veterans.
  • Connects with businesses and recruiters to build relationships and increase opportunities for veteran participants.
  • Established and facilitates weekly orientations to bring in new candidates, highlight programs and meet targets.

Program Director

Forgiving For Living
Los Angeles, CA
02.2012 - 07.2021
  • Responsible for program planning, organizing, operating, and staffing
  • Event manager for annual conferences and benefit brunches
  • Developed mentoring program from ground up, laying out framework and defining roles.
  • Assisted with researching grants and grant writing tasks.
  • Identified issues, analyzed information and provided solutions to problems.

Lead Server, Captain, Bartender

BON APPETIT
Los Angeles, CA
12.2016 - 07.2021
  • Extensive knowledge of Front and Back of House operations
  • Provide wine presentations and recommendations to discerning clientele
  • Learned and utilized extensive bar and wine knowledge to enhance guest dining experiences.
  • Supervised set up of banquet food stations and coordinated service to multiple dining areas.
  • Increased sales significantly by upselling higher-end products to customers.
  • Supported needs of 15- person wait staff who attended to specific needs of countless customers daily for fine dining restaurant with social relevancy and intentionality.

Area Training Manager, Manager, Bartender

CHILI'S GRILL AND BAR
07.2003 - 08.2011
  • Analyze training needs to develop new training programs or modify and improve existing programs
  • Evaluate performance of in-house training programs, providing recommendations for improvement
  • Review operational problems to determine ways to improve service, performance, safety and bottom line costs
  • Perform personnel actions such as hiring and firing staff, as well as staff and peer development
  • Perform quality assurance audits within training departments at seven area restaurants.

Senior Airman, Enlisted Aide, Fitness Specialist, Food Service Manager

UNITED STATES AIR FORCE
07.1999 - 12.2002
  • Provide prompt, efficient, friendly, and quality service at all times
  • Gained management and operational skills for hospitality industry
  • Develop fitness training plans and provided base support by initiating programs and services
  • Enlisted Aide during operation Enduring Freedom to the Central Command Commander

Education

High school diploma - Dance

Hamilton High School
Los Angeles, CA
06.1997

Some College (No Degree) - Android App Development

ABCO Technology
Los Angeles, CA

Skills

  • Staff Hiring and Evaluations
  • Microsoft Office
  • Event Coverage Planning
  • Attention to Detail
  • Staff Training
  • Conflict and Complaint Resolution
  • High Energy and Stamina
  • Reliable and Responsible
  • Wine and Liquor Service
  • Documentation proficiency
  • Staff education and training

Additional Information

  • Commendations: Air Force Achievement Medal for service as the Enlisted-Aide to the Central Air Center Commander, Lt General Wald, during Operation Enduring Freedom after the 9/11 attack.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

It is never too late to be what you might have been.
George Eliot

Timeline

Veteran Career Coach

Goodwill
03.2022 - Current

Lead Server, Captain, Bartender

BON APPETIT
12.2016 - 07.2021

Program Director

Forgiving For Living
02.2012 - 07.2021

Area Training Manager, Manager, Bartender

CHILI'S GRILL AND BAR
07.2003 - 08.2011

Senior Airman, Enlisted Aide, Fitness Specialist, Food Service Manager

UNITED STATES AIR FORCE
07.1999 - 12.2002

High school diploma - Dance

Hamilton High School

Some College (No Degree) - Android App Development

ABCO Technology

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Marqueta Oliver