Marquetta Dix
Mayfield Heights,OH
Summary
Dynamic Area Supervisor with a proven track record at Ross Dress for Less, excelling in team management and inventory optimization. Skilled in staff coaching, I enhanced store profitability through strategic insights and effective task delegation. Committed to fostering a collaborative environment while ensuring compliance with company standards.
Overview
12
12
years of professional experience
Work History
Area Supervisor
Ross Dress for Less
01.2017 - Current
- Supervised daily operations to ensure compliance with company policies and procedures.
- Trained and mentored team members, fostering a collaborative work environment.
- Implemented inventory management strategies to optimize stock levels and reduce shrinkage.
- Monitored sales performance, providing actionable insights to enhance store profitability.
Housekeeping Supervisor
Holiday Inn Express Hotel
Griffin Georgia
08.2024 - 01.2025
- Supervised daily operations of housekeeping staff, ensuring adherence to quality standards and protocols.
- Trained and mentored team members on cleaning techniques and safety procedures, enhancing overall performance.
- Developed and implemented efficient workflow processes to optimize productivity and service delivery.
- Conducted regular inspections to maintain cleanliness standards across all facility areas, addressing issues promptly.
Crew Member
Georgios
Cleveland, OH
08.2015 - 01.2017
- Delivered exceptional customer service, ensuring positive dining experiences and satisfaction.
- Operated cash register, accurately processing transactions and balancing cash drawers.
- Collaborated with team members to maintain cleanliness and organization in food preparation areas.
- Assisted in training new crew members on operational procedures and safety protocols.
Customer Service Representative
Walmart
South Euclid Ohio
06.2013 - 09.2014
- Assisted customers with product inquiries, enhancing overall shopping experience.
- Resolved customer complaints effectively, promoting satisfaction and loyalty.
- Collaborated with team members to streamline checkout processes, improving efficiency.
- Trained new staff on policies and procedures to ensure consistency in service delivery.
Education
GED -
Cuyahoga Community College
Cleveland, OHSkills
- Team management
- Production management
- Task delegation
- Multi-unit management
- Cash handling and reconciliation
- Staff coaching and training
- Customer service management
Timeline
Housekeeping Supervisor
Holiday Inn Express Hotel
08.2024 - 01.2025
Area Supervisor
Ross Dress for Less
01.2017 - Current
Crew Member
Georgios
08.2015 - 01.2017
Customer Service Representative
Walmart
06.2013 - 09.2014
GED -
Cuyahoga Community College