Marquette Jones
Montgomery,AL
Summary
Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success. Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and
developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.
Overview
14
14
years of professional experience
5
5
Certification
Work History
IT Technician II
Wind Creek Montgomery
2023.08 - Current
- Improved network efficiency by optimizing configurations and implementing necessary updates.
- Reduced system downtime by proactively monitoring and addressing potential issues in a timely manner.
- Enhanced user experience with thorough troubleshooting and resolution of hardware and software problems.
- Streamlined IT support processes, resulting in increased productivity within the department.
- Managed inventory of hardware and software assets, ensuring proper allocation and maintenance throughout their lifecycle.
- Created user accounts and assigned permissions.
- Configured hardware, devices, and software to set up work stations for employees.
- Installed and configured operating systems and applications.
- Monitored system performance to identify potential issues.
- Installed, configured and maintained computer systems and network connections.
- Configured and tested new software and hardware.
IT Technician I
Wind Creek Montgomery
2020.01 - 2023.08
- Prepares systems documentation; communicate issues back to level II, IT management vendor support personnel and end users
- Effectively troubleshoots user problems with application software and hardware
- Assists with software and hardware installation/upgrades
- Primarily focused on Level I - II (user, technician) applications support.
- Installed, configured and maintained computer systems and network connections.
- Configured and tested new software and hardware.
- Installed and configured operating systems and applications.
- Configured hardware, devices, and software to set up work stations for employees.
Game Technician II
Wind Creek Montgomery
2015.01 - 2020.01
- Maintain and Distribute accurate system inventory for entire Game Performance and Operations Department
- Maintain and prepare purchase orders through ordering system
- Proactively order parts while staying within a given budget
- Maintain and upgrade over 2,000 clients using Windows Server 2008R2 Datacenter.
Game Technician Supervisor
Wind Creek Montgomery
2014.01 - 2015.01
- Run daily reports, evaluate needs of the floor and act accordingly
- Help plan, schedule and complete numerous installations, moves and removals of Player Interfaces
- Provide leadership and training to our technical team on all shifts.
Game Technician I
Wind Creek Montgomery
2010.01 - 2014.01
- Troubleshoot, diagnosis and repair all manufacturer “Player Interfaces”
- Assist daily needs of Gaming Attendants on Casino floor to maintain proper working order of all machines.
Education
Automotive Service Technology
Trenholm State Community College-Patterson Campus
Montgomery, ALSkills
- Expert in Microsoft Office Suite
- Expert Troubleshooting, Diagnosis and Repair Skills
- Expert in building, diagnosing and repair Data Servers, Adding and Maintaining a Domain Controller
- Expert in maintaining Cloud Server environments, and Windows Work Stations.
- Help Desk Operations
- Application Installations
- Desktop Technical Support
- Remote Support
- Mobile Device Management
- Server Maintenance
- Software Configuration
- IT Asset Management
- Database Management
Continuing Education
Possible CE paths
- CompTIA Cybersecurity Analyst (CySA+)
- Microsoft Certified: Azure Solutions Architect Expert
- CCSP – Certified Cloud Security Professional
- Palo Alto Networks Certified Network Security Administrator
References
- Scott Burleson, Account Executive, AGS, 334-424-4007
- Jessie Reese, Technician I, Wind Creek Montgomery, 334-294-3887
- Remington Calloway, Network Administrator | , 334-235-1993
Certification
- CompTIA A+ CE Certificate
- CompTIA Linux+ CE Certificate
- CompTIA Network+ CE Certificate
- CompTIA Security+ CE Certificate
- Microsoft Certified: Azure Administrator Associate
- CompTIA IT Operations Specialist – CIOS
- CompTIA Linux Network Professional - CLNP
- CompTIA Secure Infrastructure Specialist – CSIS
- CompTIA Systems Support Specialist – CSSS
Timeline
IT Technician II
Wind Creek Montgomery
2023.08 - Current
IT Technician I
Wind Creek Montgomery
2020.01 - 2023.08
Game Technician II
Wind Creek Montgomery
2015.01 - 2020.01
Game Technician Supervisor
Wind Creek Montgomery
2014.01 - 2015.01
Game Technician I
Wind Creek Montgomery
2010.01 - 2014.01
Automotive Service Technology
Trenholm State Community College-Patterson Campus
- CompTIA A+ CE Certificate
- CompTIA Linux+ CE Certificate
- CompTIA Network+ CE Certificate
- CompTIA Security+ CE Certificate
- Microsoft Certified: Azure Administrator Associate
- CompTIA IT Operations Specialist – CIOS
- CompTIA Linux Network Professional - CLNP
- CompTIA Secure Infrastructure Specialist – CSIS
- CompTIA Systems Support Specialist – CSSS
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