Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Marquez Wallace

Temecula,CA

Summary

Sales professional with solid track record in driving revenue growth and enhancing customer satisfaction. Adept at building strong client relationships, leveraging product knowledge, and implementing effective sales strategies. Strong focus on teamwork and adaptability ensures consistent achievement of goals in dynamic environments. Skilled in communication, problem-solving, and time management.

Overview

7
7
years of professional experience

Work History

Mover

San Diego Small Moves
02.2022 - 10.2024
  • Educated clients on best practices for packing and organizing their belongings prior to the move, leading to less confusion upon arrival at the new location.
  • Followed safety protocols to prevent accidents and injuries.
  • Drove forklifts, pallet jacks and other equipment to move materials.
  • Loaded and unloaded trucks with customer possessions or merchandise.
  • Moved furniture and boxes using utility dolly and truck ramp.
  • Strapped items down over protective padding to secure throughout transportation.

Sales Associate

Road Runner Sports
06.2023 - 08.2024
  • Helped customers complete purchases, locate items, and join reward programs.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Managed efficient cash register operations.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.

Assistant Store Manager

Pacsun
09.2019 - 03.2023
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Provided support to store manager in budgeting processes, helping maintain financial stability for the business.
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
  • Analyzed customer feedback and implemented strategies to improve customer experience.
  • Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.

Sales Associate

Party City
06.2017 - 08.2019
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Recognized for the highest sales for the months of November and December in store.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Demonstrated adaptability by working various roles as needed including cashiering, stocking shelves, or assisting customers with their needs.
  • Handled cash transactions efficiently while managing returns, exchanges, and refunds in accordance with store policy.
  • Developed strong rapport with customers and created positive impression of business.

Education

High School Diploma -

Mission Bay High School
06-2017

Skills

  • Exceptional Customer Service
  • Teamwork and collaboration
  • Time management
  • Problem-solving
  • Dependable and responsible
  • Cash register Operation
  • Stocking and Receiving
  • Policy and Safety Protocols Adherence
  • Loading and unloading
  • Forklift and Pallet jack handling
  • Physical stamina and endurance

References

Edlyn Nonol

Colleague

(760)617-6202


Jay Benton

Manager

(951)553-4964


Djarese Blevins

Colleague

(619)763-8208

Timeline

Sales Associate

Road Runner Sports
06.2023 - 08.2024

Mover

San Diego Small Moves
02.2022 - 10.2024

Assistant Store Manager

Pacsun
09.2019 - 03.2023

Sales Associate

Party City
06.2017 - 08.2019

High School Diploma -

Mission Bay High School

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Marquez Wallace