Year of Professional Experience
Marquis Howell
Sr. Client Solutions Specialist
CT
Summary
Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
4
4
Influencing C-level stakeholders
5
5
Managing an enterprise portfolio of buisness
5
5
years of professional experience
Work History
Sr. Client Solutions Specialist
Indeed.com
Stamdford, CT
05.2021 - Current
- Coordinated, energized, and influenced a $2M portfolio of business composed of active upper-mid market and enterprise clients
- Collaborated with our Product, Search & Quality and engineering teams to troubleshoot problems/improve processes, by providing client feedback to our internal partners
- Accelerated several organizations' ability to transform their business with new infrastructure, an updated platform, and precise industry solutions
Business Development Specialist
Inbox Health
New Haven, CT
12.2019 - 04.2021
- Developed detailed plans to enhance pipeline management by architecting/designing large-scale data bases for billing specialist
- Generated over $80000 in pipeline in just 6 months because of the plans conceptualized in the previous bullet
- Analyzed new onboard data, critically. Improving workflow integrations and increasing productivity by 70%
Retention Manager
T-Mobile
Stratford, Remote
05.2018 - 11.2019
- Implemented strategies focused on high-churn risk customers -Bringing in a 70% retention rate and over 600 monthly calls
- Managed team of 20 CaS reps in balance with 4 other specialist
Skills
- Microsoft Office & Google Workspace
- Strong communication & Interpersonal skills
- Machine Learning
- Cloud computing/storage
- Data Visualization
- Problem Solving & Critical Thinking
Timeline
Sr. Client Solutions Specialist
Indeed.com
05.2021 - Current
Business Development Specialist
Inbox Health
12.2019 - 04.2021
Retention Manager
T-Mobile
05.2018 - 11.2019